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AutoNation Buick GMC Laurel
Laurel, MD
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of AutoNation Buick GMC Laurel
Helpful February 21, 2023
We found Mr. Darryl Reid our Sales Professional to be courteous, knowledgeable and professional. He has a very good "desk side" manner. Purchasing a vehicle can b Darryl Reid our Sales Professional to be courteous, knowledgeable and professional. He has a very good "desk side" manner. Purchasing a vehicle can be a tedious and tiresome process, but working with Mr. Reid was very comfortable. He was a salesman for sure but at the same time a friend. More
by dwswanjr
Employees Worked With
Darryl Reid
February 09, 2023
I have always had a pleasant experience when I visit AutoNation Buick GMC Laurel. Tobias is the service person who waits on me and he is great. He always remembers to ask if I have coupons which I lik AutoNation Buick GMC Laurel. Tobias is the service person who waits on me and he is great. He always remembers to ask if I have coupons which I like because I do sometimes forget. More
by cakesbyelrita
Employees Worked With
Tobias, and Moises - both are very good!
January 23, 2023
The GMC service Mgr, Mike was very good and attentive he called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing with his phone totally ignored our repeated request for a ride home. After 20 minutes I went to the General Manager to complain. I asked him "Is the face of your business, Is this how you treat your customers" You advertised free shuttle service." I could also feel Mike's frustration with this guy. The General Manager resolved the situation by having one of the Chevy service managers take me home. I was so angry when i left. I don"t know if I will return. Management needs to step up. This is suppose to be a SERVICE CENTER. More
by rquick094
Employees Worked With
Mike on GMC side
January 16, 2023
Mr. Ramel Clash has been so very helpful to me. His kind words and patience with are greatly appreciated. Also Mr. Andre Powell has been very and patient with me. words and patience with are greatly appreciated. Also Mr. Andre Powell has been very and patient with me. More
by Sarah
Employees Worked With
Ramel Clash and Andre Powell
January 12, 2023
My experience was terrible. I never received a call back about the results of the diagnostic test within one hour as I was told. If completed within one hour it was no cost to. I never received a call back about the results of the diagnostic test within one hour as I was told. If completed within one hour it was no cost to. So I find out about the results of test 5 hours later when I went to the dealership after work. I end up being charged for it. My car had all these issues but never was called to tell me about them and whether or not they should work on my car. Even though no work was done on my car it was in worst condition than when I brought it to dealership, I felt unsafe driving the next day to work so I can't drive it now. I tried calling but was left on hold for over an hour. More
by cagrh1
Employees Worked With
Dimitri Pinkney, Robert Zinger
December 11, 2022
Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome. More
by nyee50
Employees Worked With
Tobias Clark
