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AutoNation Buick GMC Laurel - Service Center
Laurel, MD
110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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110 Reviews of AutoNation Buick GMC Laurel - Service Center
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January 13, 2023
My experience was terrible. I never received a call back about the results of the diagnostic test within one hour as I was told. If completed within one hour it was no cost to. I never received a call back about the results of the diagnostic test within one hour as I was told. If completed within one hour it was no cost to. So I find out about the results of test 5 hours later when I went to the dealership after work. I end up being charged for it. My car had all these issues but never was called to tell me about them and whether or not they should work on my car. Even though no work was done on my car it was in worst condition than when I brought it to dealership, I felt unsafe driving the next day to work so I can't drive it now. I tried calling but was left on hold for over an hour. More
by cagrh1
Employees Worked With
Dimitri Pinkney, Robert Zinger
December 11, 2022
Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome. More
by nyee50
Employees Worked With
Tobias Clark
December 05, 2022
Very poor customer service. The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did n The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did not answer his phone, nor did he return my call, but the service advisor did finally return my call, and 2 days later, my car was finished. It took 5 days to complete a repair that should have been done in one. More
by md
Employees Worked With
Rather not
December 04, 2022
Wait time was excessive 7 am to 12:15 pm for basic winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good wil winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good will. More
by Bugs Bunny
Employees Worked With
Tobias
November 23, 2022
I have purchased 3 Buicks in the past 10 years. Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicle Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicles. If you want professionalism, patience and understanding that is where you need to go. Thank you Autonation, you all are the best. More
by spurgeontwanna
Employees Worked With
Darryl in Sales and Tobias in Service
November 21, 2022
This was my first time at the dealership was great! The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. More
by rees.matt20
Employees Worked With
Dimitri
