AutoNation Buick GMC Park Meadows

Awesome customer service. Got me in and out on the same day. Great communication. Will be back Got me in and out on the same day. Great communication. Will be back More

Great people to work with, knowledgeable, courageous, and dedicated to providing the best service possible. dedicated to providing the best service possible. More

My husband and I just bought a car with Jason Montgomery at AutoNation GMC. On Friday, Jason spent a lot of time helping me on the phone, then was so great at answering all of my questions in person. I told at AutoNation GMC. On Friday, Jason spent a lot of time helping me on the phone, then was so great at answering all of my questions in person. I told him that I would be bringing my kids and he was so great with them too! He kept them entertained and engaged while I was looking at the differences in the cars I was looking at. I'd say he spent a good hour keeping my kids engaged and answering all of my million questions. Later that day, my husband spoke to him on the phone and our "deal" was worked out really quickly. We got back to the dealership to pay for the car and bring it home and he kept everything moving smoothly and quickly. I cannot say enough good things about how great the dealership was with the sale and with Jason. More

Appointment A: I brought my vehicle in to the Service department for fixes under warranty. Drop off went well. Service lead (Jennifer) for my vehicle communicated well with me via text and phone calls department for fixes under warranty. Drop off went well. Service lead (Jennifer) for my vehicle communicated well with me via text and phone calls while my vehicle was in the shop. Upon pickup, I see the service lead taking photos of my open hatch area. It turns out they accidentally damaged the C+D pillars plus the headliner while performing the warranty work. They said parts would be ordered, and I'd have to bring it back in in about 2 weeks to have them fix the damage. I also found some glue residue on my vehicle's exterior side panel and the hood was dirty (bird droppings?). When I brought this up to the service lead while we were at my vehicle, she didn't offer any solution or apology. I was disappointed that they damaged my vehicle's interior and returned it dirtier than when I dropped it off. Appointment B: They setup a loaner for me to use due to the inconvenience of having to bring the vehicle in a 2nd time for the damage they caused, which I appreciated. Drop off was slow (took ~15min) this time. Service lead (Jennifer) showed me to the loaner vehicle and said my vehicle should be done by tonight or tomorrow at the latest. She also said she was out tomorrow but her manager would follow-up with me when the vehicle was ready. I received no communications that evening, so the next day after I had still not heard anything through the morning, I began texting and calling the service department every few hours. I did not get any response until eventually my service lead (who was off that day) responded by text saying my vehicle was done. I feel bad that she had to intervene, but appreciated the communication. But it was too late in the day to make it to the dealership and pickup my vehicle by that point. I never received a message or call from anyone else. Pickup went okay the next day but was slow. I had to wait ~10min standing in front of several service leads, without any acknowledgement, until I was helped, at which point it took another ~10min to wrap up paperwork and get my vehicle. A different service lead (Larry) pulled my vehicle up and left me with it to depart. Upon inspection, I was disappointed as the new headliner was visibly dirty in a few spots (almost looked like dusty hand-prints touched it, a new headliner should look new I'd think, but I can clean it off) and they did not replace the C pillar they damaged during the initial visit... they only replaced the D pillars and headliner. Overall, this was a disappointing experience. More

We had a great experience at Auto Nation! Jason was top notch. He got us in and out in no time. He was knowledgeable about the vehicle and answered all our questions. Glad we chose to buy for Jason was top notch. He got us in and out in no time. He was knowledgeable about the vehicle and answered all our questions. Glad we chose to buy form here. More

I was there for service. A piece of trim fell off. I walked into the service dept. and stood there for at least 5 minutes while 2 or 3 advisors just looked at their compute A piece of trim fell off. I walked into the service dept. and stood there for at least 5 minutes while 2 or 3 advisors just looked at their computer. Never acknowledged me. (and yes, they could see me) I had another lady walk in and she asked if I've been helped, "NO". Finally someone acknowledged me. This is the 2nd time the same thing has happened. What happened to customer service?? Once acknowledged, they found the part and questioned each other on how to install it. To my surprise, I didn't have to wait that long. A "we'll be right with you" would go a long way and probably 5 stars. The young service tech was very nice. He deserves 5 stars. More

Salesman Chuck Conklin very good. Didn’t like the pressure to buy after market products. Didn’t like the pressure to buy after market products. More

They did a wonderful job on installing the new Radiator! I wish they would have kept me more informed of the status of this work. I wish they would have kept me more informed of the status of this work. More

I purchased a new black grille for my Sierra Denali and I arrived at the dealership at the prescribed time for the install. In speaking to the service advisor I told him that I had a scheduled appointment a arrived at the dealership at the prescribed time for the install. In speaking to the service advisor I told him that I had a scheduled appointment at 1:00 p.m. that I could not change. I needed to be driving away at the end of three hours at the dealership. The service advisor told me they could get me done and gone in 2 1/2 hours. He was wrong. He had me done and gone in two hours! And my truck looks great with the new grille! I appreciate everyone involved in accomodateing my request. Thank you AutoNation Buick GMC Park Meadows! More