AutoNation Buick GMC West

When no one else would help me get transportation, AutoNation West did!! I appreciate them paying for an Uber to get me to the dealership, and for the service they provided. Austin and Carlyle came t AutoNation West did!! I appreciate them paying for an Uber to get me to the dealership, and for the service they provided. Austin and Carlyle came thru for me. I am the proud owner of a 2020 Terrain SLT! You guys Rock!! More

I recently had my 2009 Buick checked out for any repair work that might need done. Harry was very helpful in explaining everything to me and setting up appointments to have all the issues taken care of. work that might need done. Harry was very helpful in explaining everything to me and setting up appointments to have all the issues taken care of. More

Harry was very helpful in getting my car back quickly! Great job by everyone there. The shuttle driver, Maddie, was also very good and a pleasure to chat with on the drive Great job by everyone there. The shuttle driver, Maddie, was also very good and a pleasure to chat with on the drive More

This dealer had my car from May 31 until July 12, 2022 for a 13 hour job of replacing the head gasket. They kept telling me it would be done then when the day came it was not done. This went on for week for a 13 hour job of replacing the head gasket. They kept telling me it would be done then when the day came it was not done. This went on for weeks. They told me my car was top priority and then said that they had people come in from out of state and their cars were done first because these people were on vacation. They thought since they gave me a loaner car 3 weeks in to the ordeal I should be happy. They do not communicate with the costumer by calling at letting you know when your car would be fixed. I or my husband were the ones calling to find out what was going on. I tried for a week to get a hold of the service manager and finally the reception Karen hand delivered a message to him and he finally called me and said my car would be done the next Monday and it was a week later when I finally got it back. When I went to get my care the General Manager showed up and apologized and gave us a discount. She did follow up a week later to see how things were going.. I did call Buick Cooperate customer service and they never got back to me either. Poor Customer service More

My service advisor was courteous and did an excellent job. The truck was promptly serviced and ready for pickup at the promised time. job. The truck was promptly serviced and ready for pickup at the promised time. More

My sales person was Carlyle Owen was a very pleasant to work with. Not pushing my to purchase the truck. work with. Not pushing my to purchase the truck. More

Even after the factory recalled my truck, Laura and David at AutoNation went above and beyond to make my experience and the transaction work for me. I have to say it was refreshing to work with folks who up at AutoNation went above and beyond to make my experience and the transaction work for me. I have to say it was refreshing to work with folks who uphold the deal they made and do what they say. Thanks for being solid y'all, i will be back for more vehicles! More

Easy to schedule appointment. Honest about possible delays. Fixed within a day. Everything was fixed as expected. They even washed my car before picking up. Honest about possible delays. Fixed within a day. Everything was fixed as expected. They even washed my car before picking up. More

my service advisor Harry did a great job keeping me informed and had all items addressed correctly. informed and had all items addressed correctly. More

So far so good. Still missing a few parts. Weighted almost ten months for it and when I got it, it took over four hours to leave the dealership. It was exhausting. T Still missing a few parts. Weighted almost ten months for it and when I got it, it took over four hours to leave the dealership. It was exhausting. The rest of it was good. More