AutoNation Buick GMC West

To me purchasing a new car is always a painful ordeal but this time while it took 3-4 hours to finalize everything it went smoothly and was a good as it could be. There was little pressure to purchase or at this time while it took 3-4 hours to finalize everything it went smoothly and was a good as it could be. There was little pressure to purchase or at least it was very low key. All in all a good experience. The wide selection of cars was impressive but the showroom lacked ADA was poor especially the handicap parking locations with no ramp near the front entrance. This needs to be improved or at least a sign to the side entrance. More

Great service, great people. .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that e .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that everything was good !!! 👍 More

I had the worst experience at this dealership. When buying the truck I had pointed out my concern about the fact that the rotors and breaks weren’t in good condition. They later kept insisting th When buying the truck I had pointed out my concern about the fact that the rotors and breaks weren’t in good condition. They later kept insisting that the truck still passes inspection and that they will not change the breaks or rotors. After I bought the truck, it started throwing me warnings that something was wrong with it. I took it to the services and they had told me they would had never passed inspections on the truck. It was in there for a week getting the suspension serviced and the breaks changed. When I received the truck they had only changed the breaks on the front, this whole situation was stressful cause they kept pushing the date on when I was going to receive my truck and their communication wasn’t the best at all. More

Very friendly and no pressure. I had an excellent experience working with Ashton, Justin and Aerie! I had an excellent experience working with Ashton, Justin and Aerie! More

We had a great experience at AutoNation Buick. Tyler and Jay gave us the best deal on our new Buick Envison. And Abraham got us a good interest rate for our loan. Highly recommend visiting them . Tyler and Jay gave us the best deal on our new Buick Envison. And Abraham got us a good interest rate for our loan. Highly recommend visiting them . More

Exceptional Customer Service and Transparency at AutoNation Buick GMC From the moment I stepped into AutoNation Buick GMC in search of a pre-owned truck, I was met with nothing but professionalis AutoNation Buick GMC From the moment I stepped into AutoNation Buick GMC in search of a pre-owned truck, I was met with nothing but professionalism and dedication. My experience, primarily facilitated by Jeremy Kramer and Tristan Roberts, was exemplary. Initially, the specific truck I was looking for wasn't available on their lot. However, unlike other dealerships that might have turned me away or pushed me towards a less suitable option, Jeremy and Tristan went above and beyond. They scoured the AutoNation inventory to find exactly what I needed, demonstrating a commitment to customer satisfaction that is all too rare in the automotive industry. By the next day, they had the truck I was looking for at their dealership. The test drive experience was seamless, allowing me to truly get a feel for the vehicle, which I instantly loved. What stood out to me, even more, was the purchasing process. AutoNation Buick GMC's approach to the paperwork and financial aspects of buying a car was straightforward and transparent. I was particularly impressed by the absence of hidden fees, a common concern for many buyers. Additionally, while extended warranties and service packages were offered, I felt no pressure to purchase them. This approach allowed me to make an informed decision without any added stress, ultimately choosing to pass on these options. The team at AutoNation Buick GMC, especially Jeremy Kramer and Tristan Roberts, have set a high standard for customer service and integrity. They've shown that it's possible to have a pleasant, pressure-free car buying experience. I highly recommend AutoNation Buick GMC to anyone in the market for a vehicle, not just for their impressive inventory, but for an overall fantastic buying experience that puts the customer's needs first. More

Customer service is great, very helpful! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! More

I was headed to another dealership but got off on wrong exit and ended up at Autonation Buick and Tyler greeted me at the door and made me feel at home right away. he was never pushy and ended up going abo exit and ended up at Autonation Buick and Tyler greeted me at the door and made me feel at home right away. he was never pushy and ended up going above and beyond making sure i ended up with the car i needed, Tyler and the entire team i interacted with left me very impressed with their customer service skills, More

Excellent customer service . Thank to the whole staff. I Am glad I drove to the dealership. AutoNation Buick GMC The Best. I Would buy again . Thanks for washing the car Thank to the whole staff. I Am glad I drove to the dealership. AutoNation Buick GMC The Best. I Would buy again . Thanks for washing the car and filling with fuel . Thanks again. Daniel Hotz More

We had a much better than typical experience. Salesman, sales manager(s) and finance guy were all great to work with. It would have been 5 stars if we hadn't had to sit and wait over 2 hours to Salesman, sales manager(s) and finance guy were all great to work with. It would have been 5 stars if we hadn't had to sit and wait over 2 hours to get the paperwork ready after the deal was made. More