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AutoNation Buick GMC West - Service Center
Golden, CO
129 Reviews
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129 Reviews of AutoNation Buick GMC West - Service Center
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April 27, 2022
General Good I have a Saturn ION. Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; I happen to acquire the original Saturn "Maintenance Log: High Altitude Service Requirements" as a hard copy. I prefer that they take their time to do the maintenance right so I tend to schedule in the middle of the week and leave it over night. In general, service advisors always seem to ask: "What is needed ?", to which I reply "do what's in the maintenance book for the mileage". I tend to forget what was previously done and when (for example: "flushing the transmission fluid"; I hope their computers logs will be able to answer for me Typically the AutoNation website "schedule Service" feature does NOT allow a text area field to accept your input on what you need. (It still does not) This time I was **PLEASANTLY** surprised by #1: when I scheduled service, I got the email address of my service advisor allowing me to send email with a PDF file attachment of the relevant page in the previously mentioned Maintenance log #2: the service advisor was able to consult their "maintenance computer" on suggested maintenance line-items and essentially ONE UP ME (or do it better) #3: the service advisor left a voicemail indicating: "it was done and ready for pick up" (typically they tend to forget this step. I call ahead to make sure before pickup) The first wrinkle (which that Autonation has NO control over) was due to a personnel shortage, I had to wait an extra day for the maintenance to be completed The only other wrinkle was that when I dropped off my car in the afternoon (the day before the appointment) ... the courtesy shuttle was unavailable (assigned to pickup parts) so I had to take a cab home. It took the cab company roughly an hour to dispatch a taxi (luckily I cleared my scheduled and assumed the worst case) More
by JK
Employees Worked With
Joe Hancock
April 26, 2022
Scheduled an appointment for 2 weeks out to have the diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to call. They had not run the test and their bays were full and the excuse we got was the tech was out sick and they are short handed. Why schedule an appointment then. They said they could fit us in on Monday - "was that okay to leave our vehicle and wait until then." No it's not we had an appointment. It was excuse after exuse. The tech had to get approval from the manager for us to pick it up. That was unheard of since it is our car. Very disappointed in the service since we bought the vehicle there in 2012 (actually bought 2 at the same time) and have all previous work done there. When we picked it up our vehicle not an apology or anything. Never again will we use GMC or purchase from them. More
by Julie
Employees Worked With
Harry
April 05, 2022
Not impressed still leaking Power steering oil plus air dampeners underneath the car was only left with one Fastener holding them and they were flopping around return car to the dealership hopefully they’ dampeners underneath the car was only left with one Fastener holding them and they were flopping around return car to the dealership hopefully they’ll get it right this time More
by Swest007
Employees Worked With
Joey
March 31, 2022
i was greeted promptly, &listened to. But the 1 concern i had was not addressed. The defrost button sticks/will not turn on. There is no mention of this in the papers I was given upon pic But the 1 concern i had was not addressed. The defrost button sticks/will not turn on. There is no mention of this in the papers I was given upon pick up of my vehicle. i have not tryed it yet as the weather is fine , but itll change... hope it works now. More
by veronicagrafner
Employees Worked With
i dont rember the names
March 25, 2022
Encore had 120,000 miles and needed service work. They changed my oil and charged me $70. Sticker in my window shows my oil had just been changed a few weeks earlier. The person at the check out des They changed my oil and charged me $70. Sticker in my window shows my oil had just been changed a few weeks earlier. The person at the check out desk laughed and said it was only 1,100 miles difference. NOT funny! New windshield wipers, I had just replaced them and charged me $40. Never called and asked me about these services. I did need a transmission fluid change, they didn't do it. Kept my car for 6 and half hours for services it didn't need and charges I shouldn't have had to pay for. Poor customer service! Won't ever use this dealership again! More
by Lisa
Employees Worked With
Josh Dellemonache
March 25, 2022
Just back from service center and they were terrific. On time, on budget, extremely professional and polite. Joey is the best! Would recommend to all. On time, on budget, extremely professional and polite. Joey is the best! Would recommend to all. More
by gordonmclean3
Employees Worked With
Joey
