AutoNation Cadillac West Palm Beach - Service Center

Spent 5,000 for leaking sunroof a common issue with the SRX trunk not opening and after 2 months same problem only worse. Now they say the pump is discontinued come pick up your car. Worse service and sa SRX trunk not opening and after 2 months same problem only worse. Now they say the pump is discontinued come pick up your car. Worse service and same worse service on our CTS More

Worst service department in Palm Beach County! Plan on overpaying, getting ripped off, and no one taking responsibility. Plan on overpaying, getting ripped off, and no one taking responsibility. More

AutoNation corporate office sent me this email, Our Customer Relations Department here at Corporate has received your complaint. This complaint has been Our Customer Relations Department here at Corporate has received your complaint. This complaint has been formally documented, and we will be happy to further investigate this matter on your behalf. Customer service is very important to us, so we are sorry to hear you were disappointed by the service you received. Per our standard corporate process, we will involve the appropriate parties and contact the dealership to learn more about your situation. To better assist you, can you please provide us with the address of the dealership mentioned in your review as we have multiple Cadillac locations? Thank you for your time, Brittini F Corporate Customer Relations AutoNation, Inc. Fort Lauderdale, FL 33301 It’s been 40 plus days and evidently customer relations is not as important as they would have you believe. I have not heard from the corporate office yet. To be honest I thought the corporate office would investigate my complaint and find their dealership at fault but it seems as though profits by any means is more important than honesty and integrity. More

Hands down the worst service department in palm Beach County. Prices for most work is by far more than Ed Morse Cadillac in Delray and more than Wallace Cadillac in Stuart. I received a coupon in the mai County. Prices for most work is by far more than Ed Morse Cadillac in Delray and more than Wallace Cadillac in Stuart. I received a coupon in the mail and assumed all the local Cadillac dealers charged the same for maintenance , boy was I wrong. Even with a $20.00 off coupon I paid almost $40.00 more than the other dealers. I had my oil changed and without asking they added $38.00 for an oil treatment. Do yourselves a favor don't use AutoNation Cadillac in West Palm Beach service department! More

Fantastic service and communication from Steven. Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was t Was welcomed and given a quick hug by Arturo, which made me feel welcome like family. The older gentleman, I guess he does the valet, because I was told to bring my ticket to him to retrieve my car from service…unfortunately, he wasn’t so nice, but we all have bad days and he must’ve been having one. He was unfriendly and didn’t seem to care that I had a question….even a small smile would’ve been nice. My car was fixed as quickly as Possible and getting a loaner care and returning it was super easy. More

Completely satisfied with the service and repair of my car! Courteous, professional, and trustworthy Thanks car! Courteous, professional, and trustworthy Thanks More

GREAT SERVICE STEVEN JENNER. ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SU ON THE OTHER SIDE YOUR CUSTOMER LOUNGE SUCKS .THE T V CHANNEL IS TERRIBLE AND NOT ONLY DID YOU TAKE AWAY THE SANSWICHS BUT ALL THE SNACKS.. MAKE SURE YOU TELL JOHN DI LUCA THE MANGER.. More

Efficient and helpful people. Especially the person who checked my car in when I arrived and Wilson who dealt with the rest Especially the person who checked my car in when I arrived and Wilson who dealt with the rest More

Not a professional as I hoped will tell you anything to get you out the door. get you out the door. More