AutoNation Cadillac West Palm Beach - Service Center

Waited a year and a half for auto & rear park assist parts. Called Brad ( service manager ) periodically to check. Finally ordered but Never let me know parts were in in July. I called in September and parts. Called Brad ( service manager ) periodically to check. Finally ordered but Never let me know parts were in in July. I called in September and found out . Now installed after a six hour day of waiting. He ( Brad) was not helpful or cordial. Told me to “ be patient.” When I went to pick up my car after 5;00 P.M. NOT service I expect after being a loyal Cadillac owner/ driver for over 40 years.. More

I Greatly Appreciate The loyal customer service , Wilson is the best . He went above and beyond to give me top quality service . is the best . He went above and beyond to give me top quality service . More

I have been going to AutoNation Cadillac West Palm Beach for many years and have always received excellent service. During the last few years, however, it has taken longer and longer for servicing due to a for many years and have always received excellent service. During the last few years, however, it has taken longer and longer for servicing due to a lack of staffing and the ability to obtain necessary parts in a timely manner. This is no reflection on my service representative at all, since he went above and beyond to ensure that we had a loaner for a road trip that would have had to have been cancelled due to a transmission issue. However, I would hope that in the future there will be additional staffing to in order to complete service appointments in a shorter period of time. More

Wilson did an excellent job addressing everything for me. Was able to drop off my truck to get serviced and they gave me a car to allow me to continue to work as scheduled. Was able to drop off my truck to get serviced and they gave me a car to allow me to continue to work as scheduled. More

Bought our XT5 here. First Class dealership, including service!! Waiting room is comfortable, and accomodating. First Class dealership, including service!! Waiting room is comfortable, and accomodating. More

I can't imagine being treated any better than the way I have been treated. I am always made to feel special with fast, professional service at more than fair prices. I am on my sixth Cadillac and wouldn't have been treated. I am always made to feel special with fast, professional service at more than fair prices. I am on my sixth Cadillac and wouldn't think of another brand. What could be better than an Escalade!!! More

This is the second time we have bought a new car at this dealership and had a good experience both times. dealership and had a good experience both times. More

Everyone was so nice & accomodating. The waiting room is beautiful & comfortable with coffee, water & snacks. Wilson was fantastic & took good care of my car & service. Very good value a The waiting room is beautiful & comfortable with coffee, water & snacks. Wilson was fantastic & took good care of my car & service. Very good value as compared to other places. Very happy with the experience. More

My XT5 broke down with 22,000. I called Cadillac Roadside who towed the car to the dealership at 8:30 am. No one called me until 6 pm (after numerous phone calls) just to say they I called Cadillac Roadside who towed the car to the dealership at 8:30 am. No one called me until 6 pm (after numerous phone calls) just to say they have checked it in and could not tell me what was wrong with it yet and they had no loaner vehicles. They called the next day at 12 and said they found out what was wrong with the car and would send me a driver to take me to Enterprise for a rental as they still had no loaner cars. However, could not guarantee what kind of car was available for rental. More

unfortunately, I have yet to receive the car I original ordered. They sold us a lemon, had NO word on the condition of the car for a month. Suckered us into buying another color until our new order came in ordered. They sold us a lemon, had NO word on the condition of the car for a month. Suckered us into buying another color until our new order came in. We'll have to spend more money when it does finally come in. More