AutoNation Cadillac West Palm Beach - Service Center

The reason I do not go to the dealership for anything other than warranty items is because everything takes forever to get completed. The attention to detail is severely lacking. The buying experience an other than warranty items is because everything takes forever to get completed. The attention to detail is severely lacking. The buying experience and service experience are diabolically different. It took almost three hours to get two appliqués fixed on my window. Without asking me, they were going to change my oil then charge me when I didn’t ask for that and can do it myself for a fraction of the cost. Both times I have brought my car in it has not been washed because it took so long to fix my car I didn’t have time to wait around for that as well. The timing of everything is just ridiculous. It shouldn’t take almost three hours to fix two appliqués on the windows. The service man was very nice, but the service is extremely lacking and not time efficient. More

Wilson was very polite and friendly, kept me in the loop of what was being done on my vehicle. He gave me great service. of what was being done on my vehicle. He gave me great service. More

Brad, service dept support was awesome. Timely and kept me informed at all times on the status of my vehicle. Timely and kept me informed at all times on the status of my vehicle. More

It was very difficult to reach the dealership or the job writer by phone so I drove there and met with Brad Owen and got his personal phone number and everything went very well after that. He assigned a par writer by phone so I drove there and met with Brad Owen and got his personal phone number and everything went very well after that. He assigned a particular tech. that had familiarity with my problem ( the hard top roof on my 04 XLR was inoperable) I had the car delivered and picked up by Duval Towing. Plus 10 for Brad Minus 10 for phone appointments. More

Steven Janer has been my adviser for years and always is the ultimate professional his attention detail is second to none, please recognize this young man dedication and knowledg the ultimate professional his attention detail is second to none, please recognize this young man dedication and knowledg More

This time around was very nice due too the fact that service advisor was very pleasant. service advisor was very pleasant. More

Clean dealership, everything done as promised. Loaner car was clean and new. My car was returned Clean. Loaner car was clean and new. My car was returned Clean. More

I have always had great service with this dealership. Steven Janer is always helpful, knowledgble, professional and kind! The dealership (service department and sales team) has a great vibe. Steven Janer is always helpful, knowledgble, professional and kind! The dealership (service department and sales team) has a great vibe. More

William Jackson in the service department is consistently helpful and patient explaining the service needed and the latest technology of the vehicle. I've taken the car there for the last two plus years and helpful and patient explaining the service needed and the latest technology of the vehicle. I've taken the car there for the last two plus years and was satisfied each and every time. More

Sales was excellent- very professional and helpful- 5* However, NEVER take your vehicle here for Service. It’s a nightmare from xxxx. Your calls will almost never get answered, if someone answers th 5* However, NEVER take your vehicle here for Service. It’s a nightmare from xxxx. Your calls will almost never get answered, if someone answers the phone, they’ll either hang up on you or say they’ll take a message and you’ll never hear back. I’ve been without my vehicle for 2 months for minor service and can’t get in touch with a live person. All calls ignored. Stay away! More