AutoNation Chevrolet Arrowhead - Service Center

Great Dealership have purchased all my Chevrolets at AutoNation of Arrowhead, purchased 2 (two) Equinox SUV's and a Trail Blazer. Very Good Service on all my cars AutoNation of Arrowhead, purchased 2 (two) Equinox SUV's and a Trail Blazer. Very Good Service on all my cars More

Service personnel like of training, I bring my car there because in pass very knowledgeable because in pass very knowledgeable More

I called a week before my service and was assigned Scott as my service advisor. When I arrived for my service I was informed Scott did not work there anymore and I was now assigned Nick. I waited in the s as my service advisor. When I arrived for my service I was informed Scott did not work there anymore and I was now assigned Nick. I waited in the service bay for over fifteen minutes. I was asked if I was being helped by two people who I told I think I am I am waiting for Nick. Everyone said they would get Nick, but Nick never showed and a new young person said he would get me started. My vehicle was done within the one and a half hours I was told. When my vehicle was brought out I didn’t see any advisors in their offices. After five minutes I went out to stand by my vehicle and hope someone would help me get my car. After five minutes I was asked by a worker I saw walking by if I could get my car and he asked who my advisor was and I said supposed to be Nick but I have not seen him since I had been there. He then walked into one of the advisors areas and the young man who helped me earlier said he was working on my paperwork. He said I owed 94 dollars. I told him I had the extended maintenance agreement and he said his computer did not show that. I got my receipt from my car and showed him. He then asked about it from another person and he said yes it is ok. I have gone through AutoNation, not knowing I have the agreement, when I bought it right there and this has happened several times. When I left I had to take out the seat, floor cover and service number from inside the car, which was not a problem, but it does show how unorganized your service advisor area is and no one really seems to know what is going on. More

Was great. they do a great job they were on time and easy to work with been going there since 2011 they do a great job they were on time and easy to work with been going there since 2011 More

My Service Advisor Michael Kane was very professional and helpful in resolving the concerns with my Buick Encore helpful in resolving the concerns with my Buick Encore More

The employees of AutoNation are friendly, helpful, and knowledgeable. We have been fit into their schedule for service when we weren't scheduled. knowledgeable. We have been fit into their schedule for service when we weren't scheduled. More

I took my truck in for a recall and my truck was in the shop for a week and a $1,400 invoice shop for a week and a $1,400 invoice More

The parking assist sensor is no longer working. I was advised that this part will have to be ordered. Disappointed that this sensor is defective after 5200 miles. I was advised that this part will have to be ordered. Disappointed that this sensor is defective after 5200 miles. More

I was very pleased with my recent experience. My car was returned to me in great condition. My only concern was the time frame I was presented with. I was scheduled for a 30 minute time slot so I My car was returned to me in great condition. My only concern was the time frame I was presented with. I was scheduled for a 30 minute time slot so I thought I'd just wait for the work to be completed, a simple oil change. The service writer told me it would be an hour to an hour and a half so I had my husband come pick me up. I didn't receive a call that the car was done until four hours later... All in all I really should have planned ahead and just planned on leaving the car for the day. More

I love the quality of service and friendliness of the staff. I can honestly say I've never had a bad experience. staff. I can honestly say I've never had a bad experience. More