AutoNation Chevrolet Arrowhead - Service Center

I had a 11:30 am appointment for an oil change for my 2016 3500hd. I also had asked if they could troubleshoot why my collision alert will not shut off. I was told that they couldn’t fix my collision ale 2016 3500hd. I also had asked if they could troubleshoot why my collision alert will not shut off. I was told that they couldn’t fix my collision alert problem, they only do oil changes and replace broken parts by my service advisor! He then stated it would cost me $190 dollars to look at the issue, they would have my truck for 2-3 more days and they wouldn’t fix the issue. I told him to just do the oil change. He said it would be about 2 hours. My service advisor also tried to sell me 2 services I had completed on my previous appointment! At 5 pm I made several calls trying to get a status of my vehicle. After 3 attempts I finally got a human to answer the phone who sent me to my service advisors voicemail. I got no return call that day. The next morning it took me 5 attempts to get a human to answer the phone. I explained I was trying to get a status of my oil change from yesterday. She told me that my service advisor didn’t come to work and she would have someone contact me. 1.5 hours later I was called that my truck was ready! More

my oil change went well. I was surprised to hear after aprox. 55,000 miles My fronty brakes are still real good. That is what i wa told. Very good news to my ears. I nev I was surprised to hear after aprox. 55,000 miles My fronty brakes are still real good. That is what i wa told. Very good news to my ears. I never had font brakes last past 50 or 60,000 miles at the most in the past. they washed my truck after the oil change that was apreceated too as well. i guessd the machine doesn't dry it anymore so the attendent was kind enough to go around with a dry cloth to dry my tr uck. he got about 975 of it dry and t hen i grabb ed the rag a nd firnuished drying the wet spots. the only mi nd bogger to me was whty not only they moved an d chnged my seat but also changed all my mirrors . Now tyo me for a oil change not a drive in the city ehy did they have to touch all 3 mirrors. that i didn't like at all. oh and my seaty was already pretty far ba xx and the guy driving it was not a giant so I felt he really didn't ne3ed to mess with the seat either. so moving the seat and all my 3 mirrors i am nopt very please at all about that. thank you.. oh and I thought it was pretty pricey for an ouil change a lot more money than my last o ne at the same place.. More

Aaron Pewnew, A. S.M., was helpful, friendly and made my airbag recall replacement job a positive experience. This was our first encounter with AutoNation Chevrolet Ar S.M., was helpful, friendly and made my airbag recall replacement job a positive experience. This was our first encounter with AutoNation Chevrolet Arrowhead dealership. More

They did me right, went in thinking front in alignment, but come to find out tires just needed some balancing. Scott really took care of me, that’s why I always take my truck to them. Appreciate all the gu but come to find out tires just needed some balancing. Scott really took care of me, that’s why I always take my truck to them. Appreciate all the guys hard work. Keep up the good 👍🏻 More

Service Rep. (Nick) was especially helpful listening to what may requests were and explaining explaining what was done and any issues when the car was released. (Nick) was especially helpful listening to what may requests were and explaining explaining what was done and any issues when the car was released. More

Daniel in service did a great job addressing my concern and getting me in and out quick! and getting me in and out quick! More

Friendly, helpful, respectful, and attentive to deals, a very positive experience for anyone who needs their vehicle repair. very positive experience for anyone who needs their vehicle repair. More

Customer service at the dealership is always awesome. I don’t like the fact that when I called for an oil change, I had to wait 2 weeks, ridiculous. All employees that I cane in contact with were very I don’t like the fact that when I called for an oil change, I had to wait 2 weeks, ridiculous. All employees that I cane in contact with were very nice. This dealership is always spotless, too! More

After not receiving a call back from our service writer I made a same day appointment online. When we got to dealership they had no record of the appointment. The Warranty Manager (Regina didn't get a last n made a same day appointment online. When we got to dealership they had no record of the appointment. The Warranty Manager (Regina didn't get a last name) took over. One of the techs heard our problem and took our car back to check things out. (It was a tire pressure sensor)acting up. Regina, after we waited about 15 minute, told us the part was faulty and if we could wait for about 30 minutes they could fix it for us. Outstanding service. thank you guys very much. More