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AutoNation Chevrolet Arrowhead - Service Center
Peoria, AZ
660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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660 Reviews of AutoNation Chevrolet Arrowhead - Service Center
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December 01, 2022
Our purchase experience was perfect. Our salesman was amazing. The reason for the bad review is in regards to the service department. The contact person's name is Cherish and she NEVER Our salesman was amazing. The reason for the bad review is in regards to the service department. The contact person's name is Cherish and she NEVER answers the phone, nor does she contact you back. We have had to have another associate track her down on multiple occasions just to get answers about our vehicle. When we went to pick up our vehicle from a simple service request, we told Cherish exactly what time we would be there to pick up our vehicle. When we arrived she was nowhere to be found. They tried to call her and made us wait for 30 minutes as they looked for her. Still never found, we eventually had to just take our vehicle without any consultation about the next steps. We did know that, they were ordering us a new brake light, however, that was over a month ago and Cherish has still not contacted us, nor returned any of our calls. She set the tone for the dealership and we will NOT be returning there. More
by admaloy
Employees Worked With
Cherish
November 30, 2022
I have used AutoNation Chevrolet Arrowhead for several years and bought two new trucks from them. The sales and service has always been great. Recently my check engine light came on. I took it to the dea years and bought two new trucks from them. The sales and service has always been great. Recently my check engine light came on. I took it to the dealership and Steven Rice wrote the service request. I had difficulty with the after market warranty company for the service. Steven went to my rescue (above and beyond) and after much effort on his part got the warranty approval and the work was completed and paid for by the warranty company. Steven Rice kept me informed thru the entire process. More
by heddcason
Employees Worked With
Steven Rice
November 29, 2022
Things went as I expected. John Del Pozzo was helpful, professional and knowledgeable. I’ve been doing business at this store more than 20 years and have always been satisfied John Del Pozzo was helpful, professional and knowledgeable. I’ve been doing business at this store more than 20 years and have always been satisfied More
by joyronaz
Employees Worked With
John Del Pozzo
November 23, 2022
Steve was great. Sent a reminder email. He came over to talk to me within a minute of arriving. Went over any concerns I had and offered a couple of suggestions. He Sent a reminder email. He came over to talk to me within a minute of arriving. Went over any concerns I had and offered a couple of suggestions. He was professional and personable. Work was completed quickly. More
by jsmith2104
Employees Worked With
Steven Rice
November 23, 2022
The service advisor was honest. He told me what I needed and what I didn't need. The work was done right and honestly it was a pretty good price. I had a coupon for a synthetic oil He told me what I needed and what I didn't need. The work was done right and honestly it was a pretty good price. I had a coupon for a synthetic oil change which they honored even though I had to pay for 2 quarts of oil over the 6 quart maximum. Everything was communicated up front and was consistent. They also washed my car as part of the service. I appreciate that More
by nicfur
Employees Worked With
Scott Jensen
November 22, 2022
Steve was very professional and informative during the entire process. They were able to get my car sounding brand new again in just a week, while other dealers told me it’d be weeks to get done. Highly r entire process. They were able to get my car sounding brand new again in just a week, while other dealers told me it’d be weeks to get done. Highly recommend this place, and ask for Steve in particular! More
by dkrstovs
Employees Worked With
Steven Rice
