AutoNation Chevrolet Arrowhead - Service Center

Great customer service, vehicle was fixed quickly. Would recommend this dealership for any service needs Would recommend this dealership for any service needs More

My experience with this dealership was less than impressive. I reached out to the Service Manager, Mark Thomas, on Monday, prior to my Friday service appointment about an issue with my radio and ne impressive. I reached out to the Service Manager, Mark Thomas, on Monday, prior to my Friday service appointment about an issue with my radio and never got a response back. When I arrived at the dealership I was told because I was 25 minutes early, my service agent (Cherish) would be with me when she finished up some paperwork. I waited another 15 minutes before she arrived. As a side note, there were 4 other service agents in other booths working on their computers but I had to wait for my service agent. I explained my issue and Cherish was very understanding and sympathetic to my situation. She also said that it would take up to 4 hours to complete my oil change and tire rotation and to check my radio situation. After 3 hours, she texted me to say my car was ready. She also said they could not fix my radio. She said they checked other cars that were the same model/year as my car and said they did the same thing but they could not fix it. I would give Cherish a 10 star rating but the rest of the experience and solution fall under somewhat satisfied. I hope this review will help you deal with customer dissatisfaction and find a solution to my issue. I most likely will not buy a Chevy product again. More

Steven Rice was detailed and experienced in the process needed to get my corvette serviced and informed me the recommendations Chevrolet offers other than my service requests that day, very good service ex needed to get my corvette serviced and informed me the recommendations Chevrolet offers other than my service requests that day, very good service experience More

First major repair with my car. My car went in looking and running rough, and left looking fantastic ( I splurged and got a detail) and driving like almost new! Even with the detail My car went in looking and running rough, and left looking fantastic ( I splurged and got a detail) and driving like almost new! Even with the detail job, they kept it within my budget! More

We purchased our vehicle new at this dealership in 2015. Every service has been done at this dealership and we are extremely happy with the efficiency and helpfulness of the staff. We highly recommend this Every service has been done at this dealership and we are extremely happy with the efficiency and helpfulness of the staff. We highly recommend this dealership to anyone wanting efficiency and courtesy. More

My service Advisor Michael Kane was great. I'm hoping he's there for my next service. I'm hoping he's there for my next service. More

Easy to make a appointment and service advisor was good. The only problem was the part was not in stock. The only problem was the part was not in stock. More

Service writer was very polite and courteous. Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but o Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but only did one since did not want to wait in waiting room all day. Had to rearrange our day and make two trips to dealership for one oil change that we could have rescheduled if given the opportunity. More

Horrible customer service and unprofessionalism. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. More

Service rep was great. Service department does not answer the phone at this dealership and does not return phone messages. Service department does not answer the phone at this dealership and does not return phone messages. More