AutoNation Chevrolet Arrowhead - Service Center

Service writer was very polite and courteous. Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but o Service dept. is either very short staffed or uncommunicative with the scheduling dept. Booked two vehicles for oil changes online as "waiters" but only did one since did not want to wait in waiting room all day. Had to rearrange our day and make two trips to dealership for one oil change that we could have rescheduled if given the opportunity. More

Horrible customer service and unprofessionalism. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. Lacks leadership and management thats efficient, Look at the Google review I provided for further detail. More

Service rep was great. Service department does not answer the phone at this dealership and does not return phone messages. Service department does not answer the phone at this dealership and does not return phone messages. More

A 1030am appointment for an oil change was made a few days in advance. I arrived 20 minutes early. I was told they may or may not have the oil filter on hand, and the wait may be an hour or more. The wai days in advance. I arrived 20 minutes early. I was told they may or may not have the oil filter on hand, and the wait may be an hour or more. The wait was 3 1/2 hours. Not including the 20 minutes early. It is a Ford (I bought it at at a the Arrowhead Chevrolet dealer), still. When i tried to inquire if the service was even started the service reps ignored me. I met with the service manager, he met with the service reps and the paperwork for the completed work was on their counter, for time unknown. So not great. More

great service and low wait time. cost is a little high but the work was worth it cost is a little high but the work was worth it More

I have had nothing but trouble with the service center. They even ordered a tire for my warranty and put it on the wrong vehicle. I have spent 6 hours in the waiting area just thus week and still do not They even ordered a tire for my warranty and put it on the wrong vehicle. I have spent 6 hours in the waiting area just thus week and still do not have my tire fixed. It actually ridiculous. More

NOT HAPPY AT ALL and 2 days later it still leaks! First, my service advisor, Cherish was great, friendly, helpful, and knowledgeable. Now for the VERY UPSETTING AND DISAPPOINTING PART! 1. 2 weeks First, my service advisor, Cherish was great, friendly, helpful, and knowledgeable. Now for the VERY UPSETTING AND DISAPPOINTING PART! 1. 2 weeks and 3 days without a car. 2. The extended warranty did not cover 2 of the 3 issues. 3. "Quoted" to fix coolant leak $820 for a $24 part (Cylinder Head Temperature Sensor) and control arm repair over $775. 4. Charged over $400 for parts and labor for the repair that was supposed to cover under warranty. I am waiting to hear back from Cherish on this matter. All this was hard to deal with especially just getting the new (used) car this past July. Some say "dealerships are not where you take your car for repairs" and others say "that's the only place to take it". I was sent a message to give my opinion from AutoNation Chevrolet. This is a first for me but I hope this helps to express my opinion to others. More

Great service michal Kane did a excellent job and kept me informed about my truck informed about my truck More

My service advisor has no experience in customer service skills. Ended up doing her job and contacting the warranty company and finding the answers myself. Don't see how she even has a job. skills. Ended up doing her job and contacting the warranty company and finding the answers myself. Don't see how she even has a job. More

Steven Rice was a fantastic service advisor and took great care of my vehicle. I was very satisfied. great care of my vehicle. I was very satisfied. More