AutoNation Chevrolet Arrowhead - Service Center

If I could give negative stars on this place I would. The service here is awful from the service advisors (Scott) to the general manager (Scott stapley). This place is a such a joke. My car brakes gave o The service here is awful from the service advisors (Scott) to the general manager (Scott stapley). This place is a such a joke. My car brakes gave out and when I pick it up a week later, that same day I was stranded on the side of the freeway and found out a needed a new engine???? How did I pick up my car that was supposed to be fixed for the brakes and need a whole new engine? Then they tried to tell me I had to pay out of pocket over 3 grand but when I called my Warranty company suddenly I no longer owe them a penny anymore. I tried to call and speak with someone above scott and was told someone would call and never heard back from anyone. So far my car has been at autonation for a MONTH. I picked up my car this morning and it was not fixed at all, making a bunch of noise. There is no way someone test drove my car and thought it would be ok to leave the shop. I had to pull to the side of the road and two guys stopped and tried to helped. They jacked up my car and the hubcap fell off along with the lug nuts. My tire was hanging on by a thread. How does a repair shop not know how to put a tire on properly???? In the past month my service advisor has not called but TEXTED me all of three times to keep me updated. I went in today to speak with anyone above him. The service manager quit (i wonder why) the assistant manager (Howard) was very unfriendly and did not care to help at all. He said"oh I know who you are, you can wait for the manager". We waited over an hour to see him and he never came to speak with me. I am a short blonde female and the men that work here think that they can do whatever they want because of the way I look. I have missed days of work because they wont give me a rental car and am a student paying my way through school. I will never be going to another autonation and do not recommend this place at all. I'm almost convinced they tried to kill me not putting my tire back on right after I didn't like the way they thought they could get thousands of dollars from me. All these people do is give excuses on what's wrong but don't seem to know how to fix a car. More

Very smooth and fast process once at the dealer. Representative was able to speed up my process as he saw that I was with 2 small children. Unable to contact dealer by phone after multiple attempts. Representative was able to speed up my process as he saw that I was with 2 small children. Unable to contact dealer by phone after multiple attempts. More

My last visit excellent. I took our car in for service and asked them to check the power steering. They fixed the power steering and found and fixed a leaking water pump. I took our car in for service and asked them to check the power steering. They fixed the power steering and found and fixed a leaking water pump. I couldn't be more pleased with my service manager Cherish. More

Custer Service was spot on and car was fixed in an adequate amount of time. adequate amount of time. More

My service advisor, Michael Kane, took the time to review my service records so that I was ordering services to my Tahoe required at that time. I appreciated his effort. In addition, my phone and blue toot my service records so that I was ordering services to my Tahoe required at that time. I appreciated his effort. In addition, my phone and blue tooth became disconnected from each other. He re-programed the vehicle and reconnected it to my phone in less than a few minutes. He's the best!! More

I specifically explained my issue with my vehicle and it was not addressed. The tire was not even taken off and looked at. I was completely disregarded about my issue and a waste of my time and gas taking i was not addressed. The tire was not even taken off and looked at. I was completely disregarded about my issue and a waste of my time and gas taking it over there for nothing to be addressed correctly. More

Shuttle service excellent special thanks to Lana for ride back from breakfast I had decided to walk back at 80 years of age and over 100 degrees I called service to see if the shuttle driver could pick me up back from breakfast I had decided to walk back at 80 years of age and over 100 degrees I called service to see if the shuttle driver could pick me up but was not available, so I said I would continue walking if shuttle became available to come pick me up within 5 minutes Lana and another lady came and gave me a ride back. THANK YOU LADIES More

Service advisor Cherish M. was amazing and provided great communication and quick responses to all my questions or concerns. I was very very happy with how she was willing to g was amazing and provided great communication and quick responses to all my questions or concerns. I was very very happy with how she was willing to go above and beyond for me and glad she was assigned to my car. I was able to get needed work done and she helped me even through some tough issues I had. Thank you Cherish! More

John at the service department take care of me he’s very good and nice guy thank you good and nice guy thank you More

They were great. I like that the service advisor will call for the car now I like that the service advisor will call for the car now More