AutoNation Chevrolet Arrowhead - Service Center

Everyone was really helpful and got my car back quickly. Will use them in the future. Will use them in the future. More

I got to my appointment waited 3. 5 hours before I was told they couldn’t get to it today 5 hours before I was told they couldn’t get to it today More

Prompt service at time of appointment, would recommend service advisor John Del Pozzo. Overall an excellent experience. service advisor John Del Pozzo. Overall an excellent experience. More

I called on 7/26 to schedule an appointment for diagnostic and service. They were prompt in letting me know that they would be able to take my truck in on 7/28 am, with diagnostics happening on 7/2 diagnostic and service. They were prompt in letting me know that they would be able to take my truck in on 7/28 am, with diagnostics happening on 7/29 the latest. Here we are 8/2, no call from service manager Michael Kane, no returned calls from service manager Mike Ellis. I’ve been on the phone with Lonna(the only person trying to help me) twice trying to reach someone. I called her 8/2 at 7:30am and 8/2 3:15pm. This is a work vehicle and I have now lost money for the inability to work. My truck should not be held for 6 days without even being looked at. This truck has 64k on it, the first thing I was told was “this isn’t going to be under warranty”. Worst service experience I have EVER had with a vehicle. Not that I have had any bad experiences before. On the sales side, I again, scheduled an appointment to look at a truck for my wife. About 1 hour before arrival to the appointment, I was called by my salesperson to reschedule the appointment, or I would have to go through a different rep because he had to leave for the day. I explained that I couldn’t reschedule the appointment and I would have to come in at the scheduled time. He told me that someone else had been notified of the appointment and that I would be “taken care of”. We showed up on scheduled date and time, and nobody knew of any appointment. After getting the attention of someone, they brought the truck up and said, “take a look at the truck and I’ll be right back.” Fast forward 45 mins, sales guy says that he can’t help me, he has to run to the Cadillac dealership to grab something, and throws me the keys and says to take it for a drive. I drove it with my wife about 4 miles and came back… fast forward 1 hour, my wife turns to me and says, “I’ve never tried this hard to give someone money before, I’m leaving!” We were never approached on the way out, tons of sales guys standing around laughing and joking with each other. Never got a call from anyone after that. Long story long, I will NEVER come back here again for anything. I would recommend anyone trying to seriously purchase a vehicle to go somewhere else, these guys don’t have time for you. The long process of purchasing a vehicle is longer when you have people working there without any sense of urgency or respect of your time. If you have a Chevrolet and need service, for god sake take it somewhere else, you won’t hear anything about your vehicle for weeks apparently. More

Good and quick service, nice waiting area, very friendly agents helping. Agent that help us was very knowledgeable and attentive agents helping. Agent that help us was very knowledgeable and attentive More

I like the ease of the online appointment process. I drop my vehicle off and get it back in a timely manner. I drop my vehicle off and get it back in a timely manner. More

cherish is the woman! extremely helpful and efficient, the supply chain is holding everyone up but they were able to get almost all of my parts quickly and i am so apprec extremely helpful and efficient, the supply chain is holding everyone up but they were able to get almost all of my parts quickly and i am so appreciative that i have my car back and able to get on with my life, thank you cherish! customers come first at autonation! More

My experience regarding my annual service for my C8 Corvette was excellent. John Del Pozzo was very professional. Thanks AutoNation Chevrolet Arrowhead. Corvette was excellent. John Del Pozzo was very professional. Thanks AutoNation Chevrolet Arrowhead. More

Very nice and clean place. The staffs are very friendly and helpful. They did my oil change fast. The staffs are very friendly and helpful. They did my oil change fast. More

Great service and jad the vehicle ready when promised. Scott was awesome and very helpful on what needed to be done. Scott was awesome and very helpful on what needed to be done. More