AutoNation Chevrolet Arrowhead - Service Center

First of all, an hour and a half of waiting in a very uncomfortable waiting area for a basic oil/filter change with tire rotation was difficult. A job that should take a maximum of 45 minutes with an app uncomfortable waiting area for a basic oil/filter change with tire rotation was difficult. A job that should take a maximum of 45 minutes with an appointment which I did have. I discovered after I got home that the service did not replace my cabin air filter after my requesting that it be checked and replaced. The service manager stated they would replace it if needed. When I checked it after returning home the filter was filthy even with a few bugs. I also noticed after returning home a strong petroleum odor coming from the AC vents. Finally I discovered the next morning a low tire pressure indicator was activated. Was that due to the tire rotation? It’s hard to say. Very dissatisfied. More

We always have a great experience at autonation. The service attendants always explain everything thats going on with your vehicle. The service attendants always explain everything thats going on with your vehicle. More

Thank you for the quick service on my airbag & the communication the entire time I waited there. communication the entire time I waited there. More

Excellent customer service, highly recommend to anyone either purchasing or requiring service on their vehicles. either purchasing or requiring service on their vehicles. More

usually i spend more than 2 hours to do the service for my car (oil change) this time Krista she helped me to take of my car and she finish everything with a short time thank you Krista for the hard work . my car (oil change) this time Krista she helped me to take of my car and she finish everything with a short time thank you Krista for the hard work . More

Customer service is exceptional at Autonation Arrowhead in Peoria. Alex Hottman is my wife and my service advisor for 4 years now and he is great!! in Peoria. Alex Hottman is my wife and my service advisor for 4 years now and he is great!! More

I was more than pleased with my advisor Cherish. Cherish is the most pleasant and professional advisor I have worked with …..and she was honest and up front about wait time. Vehicle wash after ser Cherish is the most pleasant and professional advisor I have worked with …..and she was honest and up front about wait time. Vehicle wash after service was done and my Traverse looked beautiful inside and out! Cherish was great to work with and I highly recommend her as an advisor! More

I would like to thank Rachel from service for all her hard work and excellent customer service regarding my 2021 Chevy Silverado. Her and Michael from finance were a pleasure to work with and the reason hard work and excellent customer service regarding my 2021 Chevy Silverado. Her and Michael from finance were a pleasure to work with and the reason I continue to bring my truck to Arrowhead Chevrolet for all my maintenance needs. I have never had a negative experience here abd would recommend them to anyone. More

Alex was very professional, he kept informed all the time during the oil change and tire rotation. Great person to work with and I was blown away. during the oil change and tire rotation. Great person to work with and I was blown away. More

Awesome service! Friendly team. We love it here! Derrick G, sales rep, is the best! Friendly team. We love it here! Derrick G, sales rep, is the best! More