AutoNation Chevrolet Arrowhead - Service Center

This service department hasn't been great. I had an appointment for an oil change and rotation. I got there at noon--the scheduled time. I waited 5 minutes for someone to tell me they would "g I had an appointment for an oil change and rotation. I got there at noon--the scheduled time. I waited 5 minutes for someone to tell me they would "go look for my Service Advisor." Another 5 minutes passed and then I was advised he was at lunch. What? Another advisor took my info. I expressed I wanted the balance checked on my front tire. The original advisor came and got me when the car was done. He wasn't particularly apologetic for previously being unavailable. He said balance checked isn't normally covered but everything checked out. I told him I have an extended service plan. And the vehicle is still under a bumper to bumper warranty. He explained the tires aren't included in bumper to bumper. Really? They must be outside the bumpers. Noted! When I buy my next $40,000 car I will keep these things in mind. This is review number two. Still a "2". More

Customer first mentality! Outstanding service department, who is not only fair but definitely thorough! I would highly recommend! Outstanding service department, who is not only fair but definitely thorough! I would highly recommend! More

Very satisfied. Work was done in a proper and timely manner. John my Advisor was very courteous. Thank you. Work was done in a proper and timely manner. John my Advisor was very courteous. Thank you. More

Brought my Colorado in for a oil change and tire rotation at 8:30am and didn’t get out until 12:00 longest time I ever spent on something like that at 8:30am and didn’t get out until 12:00 longest time I ever spent on something like that More

John Del Pozzo was very courteous when going over the bill and explaining the service that had been provided and what services recommended in the future, bill and explaining the service that had been provided and what services recommended in the future, More

Always great service at Auto Nation! ! You can't go wrong taking your business here. ! You can't go wrong taking your business here. More

Mike Kane, my service rep, was helpful, informative and, professional. We are assuming that the repairs done, were done properly and completely. Thanks for you help. professional. We are assuming that the repairs done, were done properly and completely. Thanks for you help. More

Very efficient. The staff was friendly and helpful. Our car was taken care of in fast order. Thank you. The staff was friendly and helpful. Our car was taken care of in fast order. Thank you. More

Always pleased with the service received. Honest and reliable. Work completed in time stated to me. Honest and reliable. Work completed in time stated to me. More

My experience was exceptional. I reached out to the dealership in regards to my recall. I was contacted by the scheduling person who is very informative and flexible with my sche I reached out to the dealership in regards to my recall. I was contacted by the scheduling person who is very informative and flexible with my schedule. I was contacted by Scott who is my advisor reminding me of my appointment for days before. When I arrived Scott met me at my vehicle introduced himself and explained the entire process from start to finish. I was advised that my car would be ready later that afternoon. Scott kept me informed of the status of my car throughout the day and the expected time of completion. Once the car was completed I was able to co e and pick it up with all of my expectations met. I was treated as a valued customer. I will definitely bring my other vehicles in for service at this dealership. I would also like to add that I was able to speak to the Service manager Mike who made me feel very comfortable leaving my vehicle. Great job to you Mike and your team. More