AutoNation Chevrolet Arrowhead - Service Center

Worst service and customer service ever and i mean ever. The worst experience ever. Started out by having the service department performing a routine oil change and literally after driving off with my car ab The worst experience ever. Started out by having the service department performing a routine oil change and literally after driving off with my car about 3 miles down the road the car over heats really bad. Had on star get it towed back to the dealership. They couldn't diagnose it. Went from replacing starter to the battery to the cooling fan assembly then a week later the engine went out. Been dealing with the general manager Jay and have told him time and time again I want my car replaced due to their service error. Nothing was wrong with my camaro when I dropped it off until after they serviced it and yet they can take full responsibility for their mistake. All the general manager does is give me the xxxx run around so I'm getting ready to file a complaint with the BBB not against General motors but against him and the dealership for failure to make the problem correct. This has been going on since Dec 23 2017. So whatever you do don't take your new cars or trucks to get serviced here or you'll wild up in a big ordeal like myself and they won't do anything to help you. Trust me I've tried day in and day out. Get completely nowhere with those clowns. To top it off the General Manager is a big piece of xxxx nothing but a little xxxxx hiding behind his desk like a little girl doesn't want to fix the service departments mistake of xxxxing up my camaro... I'm still waiting for the compression results which I asked back on Dec 29th when me and my boss requested on a recorded line to show proof that the engine did fail on its and not to some wrong doing on the service part. I feel that they are hiding something from me since they are not showing me the evidence to prove what they are telling me in the mean time I will keep adding to this review and will continue to do so until justice is served. I don't care who in the dealership take a the hit that's not my problem anymore so it will be who of you to resolve this issue which has been going on since the 23rd of December and no one has come forward with the honest to god truth I guess no one over there has the xxxxx to do so just as I thought. I will post this exact same review at all places I can in regards to this dealership and it's management I'm done with them blowing smoke up my xxx. I was born at night but not last night. How do you like them apples and if they have to take a pay cut due to all this so be it maybe they'll learn not to xxxx with me ever again. xxxxx in their court now. More

Dishonest shop They said I would need a new harness and it would be $352 for the harness and $900+ in total. I picked up the truck to discover they put in some conn They said I would need a new harness and it would be $352 for the harness and $900+ in total. I picked up the truck to discover they put in some connectors for #2 and #7 injectors. This should be approximately $30 in connectors and would have taken me 30minures to do. I was charged just under $500 in labor for this fix. They played stupid when I confronted them about it, as well as the service director, but they all knew exactly what they were doing. This is a common problem for this model and I am sure they have seen thousands for the same thing. They knew exactly how to sell it, just didn't expect the customer to know what was going on. I have never had an honest experience with this shop, but it was always small fries, this was the last straw and I recommend taking your Chevy to a ford dealer before taking it here. More

Excellent Service! My service advisor, Timothy Jones ('TJ'), was excellent. He was very professional, courteous and helpful - and he always had a smile on. Thank you T My service advisor, Timothy Jones ('TJ'), was excellent. He was very professional, courteous and helpful - and he always had a smile on. Thank you TJ - you nailed it! Because of Timothy's great service and the positive experience I've had, I will always come back to this dealership going forward. Ray Miller More

Expected more from a dealership Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but the Pulled into the service center only to wait 15 mins before a service consultant even acknowledged I was there, none of whom seems busy at all, but there was plenty of service staff walking around laughing and joking with other staff. When my repair was done, not only was my driver's seat completely altered, but all three of my mirrors were absurdly adjusted as well. In all honesty, of all the cars I have owned, I have never had this many problems with a vehicle till I brought it to the service department on Bell and 91st. It is almost as if they are intentionally sabotaging my vehicle to get more business, or they just do not do a thorough inspection of the vehicle prior to completing repairs. I have never left a review on anything but I kept seeing this pop up in my email and after my last experience with my vehicle, I felt I had to be honest and say something. More

VERY POOR SERVICE DEPARTMENT Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesti Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesting a return call. Very poor customer service after the sale. More

Cannot and will not recommend Service Dept! Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on July 11. After 1 hr 15 min, asked if battery had been tested....it had not. Requested to have car returned. Went elsewhere to have the work completed including a new battery. They have no comprehension of their customers time. Bottom line: My last visit to this dealership! More

No service in the service department. Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers in less than 2 years, and my latest one is also gone. Went to get my car detailed (waxed) today and ran into a service dept. that is too busy for customers. Drive only had 1 car in it, but the only service writer I saw there (1:25 pm), Alex Perez, didn't want to be bothered with me. He didn't know what I was talking about getting my car waxed. Another guy tried to explain it to him but he was more interested in looking at a computer screen. I told him to get the detail guy, he would come and give me a price and I would wait until it was done. I had the same service done 8 months ago there. Still acting confused, he just started making excuses, they were too busy, he didn't know if they could do it, why did I want it done............. I finally said I will go get it done some place else and he said fine and went back to the computer screen. This dealerships spends lots of money on mailings to me, service coupons, emails etc but when you get there, they are too busy. I won't be going back any time soon. More

These mechanics don't know diddly-squat! After seeing them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, t them for a knocking sound which they forgot to check, I was charged $65 for some coolant that I had requested. Then, when I gave them a bad rating, they told me to come back in to have the manager check it out. By that time I had e-mailed my brother, who is an excellent mechanic, and he told me it was a sticky lifter problem. I went back and saw the manager who agreed with my brother's diagnosis. His solution was an expensive lifter replacement job. He didn't check the springs, spark plugs or belts. All he did was add some Risolone that I had brought with me. When I came back in and told the service rep to check the spark plugs, tap the lifter springs, and examine the belts, he did everything but that and charged me $50! He called me at the end of the day and told me I needed to have the lifters replaced for about $1700. I asked him if he had performed the checks I had requested and he said no. He said that if I wanted those things checked it would cost me $200. Well, why didn't he tell me that in the beginning when he was writing down everything I said? I asked him what would happen if I didn't get the lifters replaced. He said that nothing would happen; it would just be noisy. I was astounded that he said that because both my brother and the websites that I had read said to get the problem solved right away. My point is this--How do they know the lifters need to be replaced when they haven't checked the springs? And how do they know for sure that I don't have faulty spark plugs when they refuse to check them? In my opinion, they just want to get the most money out of me that they can get. More

Came in on 9/8/12 for a service appointment at 12:30 pm and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. and went in at 12:00 pm. I said that it had a sound from under the vehicle. I was told that i would be contacted when they had found the problem. I did use the shuttle and went to the mall a very nice thing they have. Long and be hold it was 3:30 pm (three hours later) and have not heard anything. So I called and left a message. Did not get a call back!!! I get a call from the shuttle so they can pick me up 15 minutes after 4. When i arrived i talked to the service advisor who was just sitting in his little so called office looking at the computer, and was told that they had ordered the part and it was one of the struts now i have to return again. Seriously it took 4 hours that it was a strut. No courtesy call at all or returned phone call. Very disappointed with the service. And will not return in the future. I wasted almost a whole day at the mall, when I could have done other things. This is the second incident that i was very disappointed with service. Will look for something closer in my area to service vehicle I will not be traveling more than 35 minutes and recieve bad service. Just not worth it!! More