AutoNation Chevrolet Cadillac West Amarillo

Customer service was very nice and polite, they took good care of vehicle, I liked that they sanitize it as well. care of vehicle, I liked that they sanitize it as well. More

Quick oil change and they even washed my Escalade! Highly recommend Ann and the rest of the guys recommend Ann and the rest of the guys More

Poor communication about status of car. Had to bring car in multiple times to have issue recognized. Floor mats left with dirt and oil marks. in multiple times to have issue recognized. Floor mats left with dirt and oil marks. More

Very friendly and knowledgeable . Trucks was ready when promised . Service area very clean very comfortable . promised . Service area very clean very comfortable . More

Ann Smith is our Service Advisor & she has done a great job for us for years. She can't retire until we are too old to drive :). job for us for years. She can't retire until we are too old to drive :). More

They have been outstanding whenever I have needed service. Ten service. Ten More

Called on Monday to set up appointment for my stingray. Discussed Wednesday or Thursday. Scheduled Thursday. Upon arrive service Dept had no record of appt. kept my stingray anyway. Called me that evening Discussed Wednesday or Thursday. Scheduled Thursday. Upon arrive service Dept had no record of appt. kept my stingray anyway. Called me that evening at 5:30 told me they hadn’t had time to run diagnostics. Fri I called 5:30 still hadn’t touched it”they had some big jobs”. So I picked up my car. I don’t need them driving it in and out for a before they touch it. I’ll take it someone who can diagnose it in an app routine frame. Not planning on returning to this dealership. More

All parties were very courteous and helpful. Martin Perez went above and beyond to complete our purchase. went above and beyond to complete our purchase. More

Bait and switch - We inquired about a vehicle that they clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have yo clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have you ever got 2 keys when buying a used car?). They then offered me $2,500 less for my car which they would be making 3-5k on selling at the original offer. They didn't want me to use my bank and keep encouraging to use theirs (same bank but they got points). They wanted paperwork signed without having the car in-stock and wanted my trade left. DO NOT do business with these guys. More