AutoNation Chevrolet Cadillac West Amarillo

EPIC DISASTER!!!!!!!! This has been the most terrible car buying experience I have encountered. I will start with the amount of time that it took to get phone calls returne This has been the most terrible car buying experience I have encountered. I will start with the amount of time that it took to get phone calls returned. I was told numerous times to allow the salesman to talk to his manager and will call back in thirty minutes and NEVER did I receive a call back within that time, not to mention that a few times I had to call back the next day and ask what was going on. The service department was just as lousy. The bed rug was supposed to be reattached to the tailgate and had come unattached again before we made it ten miles from the dealership. The truck was suppose to be detailed and I received it back dirtier than I dropped it off. The only thing that appeared as if it got cleaned was the tires and plastic around the mirrors. There were new scratches on the passenger side of the bed that were not there when it was dropped off. There is still a groaning noise coming from the driver side suspension that after two visits has yet to be corrected. The truck was some what cleaned, if you want to call it that, and the bed rug on the tailgate is still attached after the second trip to get corrected. I did tell the young man in service that I will not leave my truck there again because I was still displeased with the cleaning and service that they had attempted. I will be taking it back once more for the suspension issue because I feel that with the warrantees purchased that they should be held accountable. Last but not least After receiving the first text message from my exwife, who I have been divorced from for over a year, tells me that the finance department needs a copy of my currents DL. I contacted them and informed them of the mistake and it was promised to be resolved and well epic failure again. I have now received four more texts, two calls, four emails from a woman that has no business nor interest in know what is going on in my life at this point. I have made four different attempts at getting her and her information removed from anything that has to do with my purchase, service or any other business that has to do with autonation and well I give up. I am open to any comments suggestions or critsism if needed a representative can contact me at (***)***-**** and I would love to talk to them. By the way the survey that led to this review was received via email from my exwife on today which she received 8-25-17 after I had attempted to get this part of the issue resolved the last time on 8-21-17. More

Speedy Service The service department was very knowledgeable and Brad explained our options and the cost of each before any work was performed. He had our vehicle di The service department was very knowledgeable and Brad explained our options and the cost of each before any work was performed. He had our vehicle diagnosed quickly and kept us updated through the process. We were ultimately disappointed by the findings (due to an oversight by GM) but Autonation made the process bearable and had us back in our vehicle much sooner than we expected. Thank you Autonation! More

Un ethical behavior sales person agreed to 34000 for a 2017 silverado double cab rally 1. I was also going to trade in my truck for 6000. Upon returning sales persons ch sales person agreed to 34000 for a 2017 silverado double cab rally 1. I was also going to trade in my truck for 6000. Upon returning sales persons changed the deal sheet in order to take my trade for only 2000 after the rebates. He raised the price to 39000. He tried to run around his word of 34000. Attempted to fool me by trying to convince me it was the correct price multiple times. Previously I had looked underneath the truck and found some poor defective welds on the drive shafts and catalytic converters. On the engine the maifolds gasket where not properly put had sections of it sticking out. Worst experience ever! Will not be returning or recommending! More

Purchasing our vehicle Very pleased with the service Lydia falcon provided for us when purchasing our Chevy Tahoe everything was done in a timely manner and made it very sim Very pleased with the service Lydia falcon provided for us when purchasing our Chevy Tahoe everything was done in a timely manner and made it very simple for us .. We will be using automation again and definitely referring More

Excellent Everyone at Westgate went out of their way to provide knowledgeable friendly service, even if they weren't the ones waiting on us. We got a fair price Everyone at Westgate went out of their way to provide knowledgeable friendly service, even if they weren't the ones waiting on us. We got a fair price and excellent service. Great experience! More

The best dealer in Amarillo Bought a 2014 Silverado, Jason went out of his way to make sure I was completely satisfied when I received the truck. Everyone I dealt with during the Bought a 2014 Silverado, Jason went out of his way to make sure I was completely satisfied when I received the truck. Everyone I dealt with during the process of buying the truck, was extremely friendly and knowledgeable.I would recommend this dealer to anyone. More

Best Dealer in the panhandle I enjoyed every minute of being at this dealer ship everyone was so nice and professional. I would recommend this dealership to all of my friends and I enjoyed every minute of being at this dealer ship everyone was so nice and professional. I would recommend this dealership to all of my friends and family. Breland Simmons was great to work with!! More

Trust goes a long way They do a great job with my company vehicle. They get my car right in and make sure it is trip worthy and get me right back out on the road. Trust i They do a great job with my company vehicle. They get my car right in and make sure it is trip worthy and get me right back out on the road. Trust is essential when you travel long distance alone!! More

Excellent Service Department The service department at this dealership is awesome! The mechanics suggest work that is needed for my car. The suggestions that they make are legit, The service department at this dealership is awesome! The mechanics suggest work that is needed for my car. The suggestions that they make are legit, not trying to put money in their pockets. The service advisors do everything that they can to get me the best prices for work that is needed. When I am in the Texas Panhandle visiting family, I wouldn't go anywhere else!!! More

New Sales Department Very good people and will recommend them to all my family and friends. Great dealership to buy a vehicle from. Awesome people and will buy from here Very good people and will recommend them to all my family and friends. Great dealership to buy a vehicle from. Awesome people and will buy from here from here I'm the future as well More