AutoNation Chevrolet Coral Gables - Service Center

I took car in for service on 04/10/2023 due to StabiliTrak and ABS warning lights on. I was told that the reason was because of "Low Voltage" and a new battery was needed. I purchased the batter StabiliTrak and ABS warning lights on. I was told that the reason was because of "Low Voltage" and a new battery was needed. I purchased the battery and was told the car was ready to go. When I started the car to leave, the same lights that were on when I took it in, were still on. Obviously, the new battery did not resolve the problem. When I asked why didn't the mechanics see that the lights were still on, I was told that they were not on when the car was done. They only came on when I started the car. Really? Car went back to mechanics only to be told that the problem was NOW in the steering system. What kind of diagnostic system do you have? Does anyone check before the car is released to be sure that everything that was supposed to be done has been done? I was then told that a part had to be ordered to fix this new problem that was not a problem before I took the car to AutoNation. I have yet to hear from the service department that the part was ordered, received or still not available, although I was told I would get a call in two or three days regarding the status. Either way I do not trust what I was told. When I asked about the cost of the part that would "fix" the problem I was told that it would be $400 instead of the $700 usual cost because of the "problem" I experienced. Do I believe that? We'll see when or if I get the call from the Service Dept. Obviously "customer service" was not a factor in this case. I am very disappointed about this experience and hope that it is satisfactorily resolved as soon as possible. I waited over 7 hours just to leave no better off than when I arrived. Also, I did not receive a copy of the work that was done or waiting to be done. I did receive via email a receipt for the battery. Waiting for call, email or text. More

Fue una experiencia espectacular por su atención y la rapidez que hicieron mi servicio de mantenimiento la muchacha que me atendió muy amable su nombre ADRIALYS ABREU les doy excelente por su atención gr rapidez que hicieron mi servicio de mantenimiento la muchacha que me atendió muy amable su nombre ADRIALYS ABREU les doy excelente por su atención gracias para mi 5 estrellas More

El trato en el dealer fue excelente,el trato ,el servicio,en general todo excelente servicio,en general todo excelente More

Tienen bien atención personalizada al cliente y el trabajo realizado al automobil fue magnífico y garantizado trabajo realizado al automobil fue magnífico y garantizado More

guillermos the best, very quick process with him, my oil change was finished in a reasonable time. change was finished in a reasonable time. More

Car was very dirty at the delivery time. The maintenance looks like ok, however it is important to delivery the car payment n good conditions. The maintenance looks like ok, however it is important to delivery the car payment n good conditions. More

Consistently disastrous service. The latest: they claimed to have inspected the car but they didn’t since the coolant reservoir was empty and had to have it checked and filled by ano The latest: they claimed to have inspected the car but they didn’t since the coolant reservoir was empty and had to have it checked and filled by another, different dealer. Avoid AutoNation at all costs! More

I was attended by Roberto Portes who is the best advisor of the dealer. every time that i have had to go for any reason i always have been well attended and solution has been very quickly and effective. of the dealer. every time that i have had to go for any reason i always have been well attended and solution has been very quickly and effective. this shows that for AutoNation coral Gables customer service is always above the regular standards. Thanks for your help!!!, More

we were stranded travelers Roberto was able to get our vehicle repair and have us back on our way home. We can only thank the the great employees for helping us out. Thanks to to Roberto Porto for guidi vehicle repair and have us back on our way home. We can only thank the the great employees for helping us out. Thanks to to Roberto Porto for guiding the job. More

I called the service department for a transmission fluid service on my Tahoe. An estimate of $366 was given to me over the phone. On the day of the appointment this price change to an extra of $40 dollars. service on my Tahoe. An estimate of $366 was given to me over the phone. On the day of the appointment this price change to an extra of $40 dollars. The justification for the price change was Shop Charge. As a customer I honestly don't like surprises where I have to pay extra. If a price is given to me that's what I expect to pay. It is not professional to change the prices on the appoitment day. Customer service was good, and they finished the job on a timely fashion More