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AutoNation Chevrolet Coral Gables

2.5

36 Lifetime Reviews

4181 SW 8th Street, Miami, Florida 33134 Directions
Sales: (866) 334-2762

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36 Reviews of AutoNation Chevrolet Coral Gables

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March 16, 2018

"Terrible service and repair "

- TiffanyB

My family and I have been loyal customers to this dealership for several years. However, after my experience today I will never return to this dealership. I will also never purchase another Chevy. I own a 2011 Chevy Cruze with under 50,000 miles. I came in last month with a coolant leak. I was assisted by a gentleman by the name of Jorge Garcia. He told me Chevys are terrible buys as they frequently suffer from coolant leaks. He checked the car and told me the leak was caused by a leaking hose. He fixed the hose and I was charged $191.85. Within 24 hrs, the check engine light came on again and advised that the car was overheating due to the coolant leak. I returned the car to the dealership. Jorge Garcia was again assigned to work on the car. Jorge check the car and told me it was a different issue causing the leak and I would not be charged for service because this issue was actually covered under the policy. I was pleasant and understanding. I returned today to pick up the vehicle. I requested my money back for the last visit to the dealership (given the coolant leak was clearly not a fixed). The cashier called Jorge Garcia, but when he answered the phone he told her he was too busy and to just tell me that I wasn't going to be returned the money. The cashier then spoke with her manager, Raul Morales. Raul came out and advised that the Chevrolet dealership would not refund the money because Chevys are known to have coolant leaks and it is normal to have another coolant leak within 24 hrs after a repair by the Chevrolet dealership. He then implied that I was lying about having a coolant leak within 24 hrs as I had not come back to the dealership the very next day. I was shocked. (Note, I still have receipts for the coolant that I had to purchase the very next day.) I had to explain to him that I work and the dealership is far away from my job. He told me he would speak to his manager Henry Pinillos. Within 5 minutes he came back and told me that Henry said the Chevrolet dealership would not return my money. Henry hid in his office and never came out to speak with me. I've never been more shocked by poor customer service. Congratulations AutoNation Chevrolet Coral Gables you made $191.85 and have lost several loyal customers today. I will continue to tell friends and family about this experience.

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Recommend Dealer
No
Employees Worked With
Jorge Garcia, Raul Morales, Henry Pinillos
November 12, 2017

"Never again"

- JaneD

Generally people who give low ratings are very angry and frustrated. I was both, however, I will try to keep to the facts so you can judge whether this is a dealership you want to do business with. I searched online for a used Corvette and made an appointment to go to AutoNation Chevrolet Coral Gables to see and drive a 2013 Corvette. Here is what happened over the next few days. Sunday evening, we completed the agreement, including an additional package to cover Gap Insurance, Maintenance, Rental reimbursement and Towing. The tire monitor warning light came on while I was driving home. So, I communicated via email, with an AutoNation Chevrolet Coral Gables employee I worked with during the purchase, about the warning light and was told any AutoNation could take care of the problem. Since AutoNation Chevrolet Coral Gables is over an hour from my home, I found one nearby and made an appointment online for Monday. Monday, I went to the AutoNation close by and they had no idea I was coming, did not understand the problem, or why I came to them. They told me they could not work on the car, only change oil and rotate tires on a Corvette. So, I left. I went home and made an appointment with the Chevrolet dealer near me. Tuesday I took the car to the dealer early in the morning and paid for a Lyft to get to work. I called the AutoNation Chevrolet Coral Gables employee I worked with and expressed concern about not having anything to show the dealer about the coverage I had purchased. He told me it was all available under my vin number but he promised to scan and send it to me so I could have it and could send it to the dealership. He did not send me anything so when I got back to the dealership to pick it up they said, yes, it stated I had a non-GM contract but no other information about who it was with, who to call, etc. so it was worthless. So, I paid for the repair out of pocket. They said the problem was that AutoNation Chevrolet Coral Gables did not correctly run the electronics for the tires after changing them. Thursday it started running rough, no warning lights so I thought I maybe I was just in the wrong gear(?). Friday it took multiple tries to start, still no warning lights. After work I drove to Walmart to shop on my way home. After shopping it would not start and the check engine light came on. I called the Chevrolet dealer and they guessed it was the battery. AAA came out and checked the battery and said it was fine (AutoNation stated the battery was dead when they got it days later and that is why it would not start. Not true according to AAA). So, I called AAA again for a tow and took it up to the Chevrolet dealership near my home (the tow cost was too high to take it all the way back to AutoNation Chevrolet Coral Gables). Of course, there was no way to use the towing coverage I supposedly had so I paid the mileage, above what my membership covered, out of pocket. Saturday, first thing, I let AutoNation Chevrolet Coral Gables know I wanted to return the vehicle, as they stated was possible. They gave me the run around for 3 days and would not speak to me about how to resolve the problem and return the vehicle. I finally asked a third party to assist me, he did, and the issue was resolved, almost a month later. From my viewpoint AutoNation Chevrolet Coral Gables: sold me a used car that turned out to be a lemon did not live up to the customer promise to be able to return the car no questions asked with full refund sold me coverage that was worthless demonstrated poor customer service by leaving me without information or response for days. They never apologized for or offered to cover the costs that were supposedly covered by the package I paid for I've never had such an unpleasant car purchase experience and I will never work with AutoNation Chevrolet Coral Gables or probably any AutoNation again.

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Recommend Dealer
No
Employees Worked With
sales, finance, general manager
May 19, 2017

"Amazing!!!"

- YBARTOLOME

Amazing my first experience leasing a Chevy !!!! After visiting some dealers I found the perfect car for me thanks to Jose Hernandez!!! Jose and Javier did a great job with me!!! I really recommend them !!!

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Recommend Dealer
Yes
Employees Worked With
Jose Hernandez and Javier Bomnin
June 23, 2015

"Very happy with your service"

- Lilyana55

I had great experience working with Lester Morales, he was extremely helpful in providing exactly what I needed and what I was looking for, a professional salesman, he followed up with any issues we might have after the purchase. He took his time to work with us to get me exactly what I needed. We’ll definitely advise all our friends and family to look for your dealership and for Lester on their next purchase.

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Yes
Employees Worked With
Lester Morales
September 09, 2014

"Horrible experience"

- Dragon1988

They took over 3 days to get me a quote. They waited my time just to offer me a ridiculous price for a 2014 Chevy Camaro and an absurd quote for a loan. The staff seem like they did not wanted to sell a car. Horrible experience.

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Recommend Dealer
No
Employees Worked With
finance and sales manager
August 31, 2014

"great costumer service"

- ketty.orozco.73

Great costumer service, we are very pleased with the excellent attention of sales person maykel gutierrez,witch was very patient and got us exactly what we need it.

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Recommend Dealer
Yes
Employees Worked With
Maykel gutierrez
May 15, 2014

"Terrible Customer Care"

- commentor01

Terrible customer care. I made an appointment with a sales person named Rayniel Hernandez. He called me for 3 days and told me that the car that I am interested in is available. He called me 1 hour before our appointment and said it is still available. When I got there, he was very disinterested and he sent someone who can barely talk English. I couldn't understand most of the things he told me. When we went to see the car, he told me the car is not available, and he tried to show me other cars that are way more expensive than I wanted. He was constantly asking my budget and how I pay even before, he showed me the car. This place was totally disappointment to me. I don't recommend anyone to go there.

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Recommend Dealer
No
Employees Worked With
Rayniel Hernandez
April 24, 2014

"Jans Alvarez - Awesome!"

- GloriaGarcia

We were very impressed with the attention and professionalism Jans Alvarez demonstrated. He went above and beyond to make our "car buying" experiences one of the best! He is a great asset to any establishment. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jans Alvarez
April 24, 2014

"RED ALERT...RIP OFF DEALERSHIP"

- Leslie DeMerville

After 10 yrs living in So Fl, and having purchased 7 cars from Maroone/Auto Nation, they have succeeded in ripping me off financially, putting me in a new car (trading in a $45K mint Chev Traverse)...whose features were NOT explained to me before I left dealership, as no one their...at that particular time spoke English. Drove home a junk...Chev Sonic R.S. WITH THE CHECK ENGINE LIGHT ON. Following day, 10/17/13 we noticed body damage on car. Blue tooth HAS NEVER WORKED IN THIS CAR DESPITE INNUMERABLE PHONE CALLS TO A.N. AND RETURNING THE CAR TO THEM FOR BODY WORK/CHECK ENGINE LIGHT REMOVAL, AND ATTEMPTED REPAIR OF BLUE TOOTH. FRUSTRATED, I brought this junk car to Homestead Chevrolet 3 times in an effort to get the BT functional, to no avail. Car was serviced early January, and I was told that the BT could NOT be reoaired. After that, because the features of this car WERE NEVER EXPLAINED TO ME, I didn't know that NONE OF THIS JUNK CAR SENSOR LIGHTS WERE NOT FUNCTIONING. Consequently, my right/rear tire was low, I had absolutely NO KNOWLEDGE OR INDICATION OF THIS B/C SENSORS WERE DEFECTIVE, AND I FOUND MYSELF DRIVING A CAR WITH A FLAT TIRE...RIM IN THE GROUND. Immediately called CG AN..& after 11...repeat: 11 phone calls, I finally spoke to the Svc Director. Crying & frightened, Juan advised me to get the car to them asap. Following day, car was brought to them. Instead of assessing the multitude of serious issues with this car, I was told that "they would put me into a new car." Raoul, the GM claimed that he knew I WAITED IN THE SALESROOM AREA FOR 8 SOLID HRS. I was initially shown the new car deal, I was in agreement, however by 4:30 p.m., I was told by a bogus/finance director, whose biz card reads "sales," that they wanted an additional $3,000 in addition to the $3,000 paid while purchasing this junk. Alian Josep...fronting as the Finance Director, then told me he was the General Manager(???) Questioning this, he then told me that Raoul, GM was not in that day, & he had no other superiors to speak to in order to get this transaction completed as originally agreed. Alain treated me in a highly rude, condescending, unprofessional, & abusive manner. I refused, as a woman alone, 10 yr customer of this Dealership, to be treated this way. I went back to the Service Dept 7.5 hrs later to speak with Juan/Dir of Svc, & Mr. Garcia, both of whom treated me with respect. I left with a rental car, and while driving home I left Raoul, GM, a detailed voice mail. He returned my call, and before I could say 1 word, he raised his voice at me, TOTALLY UNFAMILIAR WITH THE FACTS, defending this Alain...never listening to my side of the story. His conduct towards me was: condescending, rude, abrupt, flip, curt & contentious. While a GM of this dealership, told me his phone "had no battery," he hung up on me. I plan to take this matter to GM Customer Care Specialists, and pursue this serious matter, with a multitude of serious issues to the highest level I need to until complete remedial action is taken, and I am driving a new/SAFE...MECHANICALLY SOUND CAR. Please learn from my mistakes and DO NOT BUY YOUR CAR HERE.

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Recommend Dealer
No
Employees Worked With
Raoul/General Manager
March 20, 2014

"Great customer service, attentive personnel, both..."

- emerame2

Great customer service, attentive personnel, both provided me with the assistance I need offering me the best deal for my situation. I am very happy with the service offered and will recommend to others.

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Recommend Dealer
Yes
Employees Worked With
Osmedy and Enervis
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