AutoNation Chevrolet Greenacres - Service Center

Gus and the entire service team worked very hard to get my Camaro fixed before the weekend because they knew I needed it for personal reasons. They were determined to find the parts and expedite the repair my Camaro fixed before the weekend because they knew I needed it for personal reasons. They were determined to find the parts and expedite the repairs. Thank you Gus!! More

Once again I had a perfect experience with the service dept. I had an early appointment and the vehicle was ready within an hour (tire rotation,,oil change and cabin filter change). Just a note Michael Fo dept. I had an early appointment and the vehicle was ready within an hour (tire rotation,,oil change and cabin filter change). Just a note Michael Fox completed my paperwork quickly and also explained what was left on my plan. More

Always great service and a quick turnaround time on services. Professional attendants and a nice and welcoming atmosphere. services. Professional attendants and a nice and welcoming atmosphere. More

What a horrible experience. We arrived 20 minutes before our 1pm appointment that I had made online over a week ago. I had received an email with a link to get a discounted oil We arrived 20 minutes before our 1pm appointment that I had made online over a week ago. I had received an email with a link to get a discounted oil change on my Corvette. Great! We waited at least 10 minutes and not one of the 4 service advisors acknowledged us even though I parked right beside their work areas. Finally Garcia came out with a tablet and searched for several minutes to find my appointment. I asked if I was going to be here a long time and he said no. He said I was not assigned a service person. I asked if that was a problem and he said no. He got into the car to get the mileage which I showed him on my written paper. Then he turned on the windshield wipers and did not know how to turn them off. I finally reached in and turned them off. He got out of the vehicle and then he searched for my discounted price for the oil change. I showed him the link from the email and how it takes me to making an appointment, not a coupon. Then he joined another advisor at the computer and for a good 10 minutes they both searched in the computer. I asked if there was a problem and was told no. Finally Garcia came out and handed me the tablet to sign and some paperwork to sign. OK. I asked how long would the oil change take and he said 1-1/2 to 2 hours! I was outraged. I told him this is not customer service. I had a 1pm appointment. I have been here almost 45 minutes and now I have a possible 2 hours wait for just an oil change! He just looked at me while I expressed my unhappiness. Then he said I must have misunderstood him when I had asked how long this was going to take when he first approached me. I did not misunderstand. I told him to cancel the appointment and left. More

Am still waiting for the service manger to get back to my complaint since 11/3/23. Poor service over priced and not transparent with pricing poor customer service bad communication. complaint since 11/3/23. Poor service over priced and not transparent with pricing poor customer service bad communication. More

Fast, courteous and fast. Taking your car to be serviced or repaired is a wonderful experience. Taking your car to be serviced or repaired is a wonderful experience. More

I will never schedule service on line again. Whoever that chat person was needs to learn customer service. Whoever that chat person was needs to learn customer service. More

I brought my Corvette to AutoNation to pick up some parts, while waiting I went to check out the new ones. Spent a good 15 min. there. Not a single sales person approached me. Being a double Corvette o parts, while waiting I went to check out the new ones. Spent a good 15 min. there. Not a single sales person approached me. Being a double Corvette owner, (I'm married. If I get one, she gets one) since 1987, I was taken back. A 2fer walking out the door with cash in hand. More

Very poor communication from everyone. Management even ignored my calls. Took 6 days for someone to call me and let me know what they found. I even had an appointment. I called every day Management even ignored my calls. Took 6 days for someone to call me and let me know what they found. I even had an appointment. I called every day to get some information and not a single person called me back. Left many voice mail messages and still no call back. On the 6th day I finally got a call to let me know they ran a diagnostic and they found nothing wrong. 6 days for a diagnostic!! However I needed close to $8000 for repairs for nothing wrong! Service tech even offered to get a sales manager to assist me In finding a new car. I bought my current car here and have been taking my car here for service and i since I bought it. I will NEVER go back to this dealer again. Never have I dealt with such poor customer service and lack of communication in my life. More