I have been going to this service dept. for the last several years, mainly because of one particular service rep. Brad Owens who has always been outstanding and honest. Yesterday however, was not the case. My wife took her car in for a routine tire rotation and oil change which usually takes about a hour. As she was waiting for her car to be done, Brad informed her they had a problem that the tech working on the car had stripped the locking lug nut when doing the tire rotation. Ok mistakes happen, however, he informed her that it would be about 3 hours before they could get a replacement. When she asked if she could get a car to use for the day since she does work, she was told they just gave out their last one. Around 3pm she decided to call them since no one called to inform her if her car was done. Upon arriving at the dealership, she and I assumed that they would credit us the cost of the tire rotation since the tech had damaged the locking lug nut and caused what should have been a hour service to last all day. Well we assumed wrong, Brad told us that since they were owned by a big corporation like Autonation now they were unable to credit us with the cost of the tire rotation, but that they did replace the stripped locking lug nut that they broke. Sorry to see that the customer no longer comes first here. Well it was a good ride while it lasted. We will not be coming back to AutoNation sevice dept.