AutoNation Chevrolet Mesa

Autonation is a reliable group that is very responsive and helpful throughout the years in helping keep my ride in top condition and helpful throughout the years in helping keep my ride in top condition More

Friendly consiiderate professional good coffee and restroom are clean techs are knowledgeable and friendly people just a nice dealership restroom are clean techs are knowledgeable and friendly people just a nice dealership More

It was a wonderful experience from beginning to end. My husband emailed about a new car they had and got contacted almost immediately. Gary Cook was amazing and very thorough. We worked out a deal fo My husband emailed about a new car they had and got contacted almost immediately. Gary Cook was amazing and very thorough. We worked out a deal for a trade in and I was able to go in within a couple days to get it all worked out. I was greeted outside and sent right to Gary's desk. He was pleasant, professional and very personable. From that point on they looked my trade in over and finalized all of the paperwork. I would definitely work with Gary Cook and Justin (Finance) again. They were all wonderful. More

This is my third vehicle purchase from them over the years. I've always had pleasant experiences. Staff has always been friendly, helpful, and knowledgeable. years. I've always had pleasant experiences. Staff has always been friendly, helpful, and knowledgeable. More

I needed a new car and within hours they had it ready for me to drive off the lot. Marty was outstanding to work with. me to drive off the lot. Marty was outstanding to work with. More

Thank you. It would be nice to get another FOB, FREE since I only got 1. What does auto nation charge for another FOB? I can get one for a good price. Let It would be nice to get another FOB, FREE since I only got 1. What does auto nation charge for another FOB? I can get one for a good price. Let me know, please More

Robert was very helpful and professional. He guided me as to what needed to be done and answered all my questions. He guided me as to what needed to be done and answered all my questions. More

They were awesome and very professional. They completed the required work on our vehicle in a timely manner. I truly appreciate all of the crew working and our service manager Thomas for his They completed the required work on our vehicle in a timely manner. I truly appreciate all of the crew working and our service manager Thomas for his care and continued support regarding us and our vehicle. Thank you all once again for everything. More

Great experience from A-Z. All employees were very helpful and professional throughout the entire process. Was an entirely positive experience!!! All employees were very helpful and professional throughout the entire process. Was an entirely positive experience!!! More

I brought my car in to have the battery replaced and requested a quote for a faulty tire pressure sensor. I was informed that the wait time would be approximately two hours. I expected to receive an est requested a quote for a faulty tire pressure sensor. I was informed that the wait time would be approximately two hours. I expected to receive an estimate of the final costs before any work was completed. After waiting for over an hour, I received a text message with a video showing some part of my car and a note indicating they would review it with me; however, no one came to speak with me. After more than two hours, I inquired about my car to one of the other service managers and was informed my car was ready. Really? How much did this cost and why didn’t you tell me before you did the work? Turns out the battery was under warranty, and I only had to pay the labor charge which was $49 (I still would have liked to have been informed before the work was completed). The tire pressure sensor was just a little different. After I was told my car was ready, my service manager showed up and said, something about the tire pressure monitor. I asked about the costs for that and was told $190, which I declined. I wondered if they had planned on doing this work without my consent. I may never know. While driving home, I noticed that all of my tire pressure sensors were no longer functioning. I called twice and left messages for my service manager to find out what had happened. After several hours without a response, I decided to return to the dealership. Upon arrival, it was discovered that the diagnostic test they conducted on my tire pressure sensors had set them all into training mode. (note: I did not ask them to run a diagnostic, I just asked for quote). I was told the sensors would not work again until the faulty sensor was replaced. I was not happy; I had three working sensors when I arrived and all I had requested was a quote. Ultimately, the dealership did resolve the issue by replacing the defective sensor at no cost. Thank you. Why 2 stars: LACK OF COMMUNICATION! I expected them to diagnose the battery issue and inform me if it was bad and what the costs would be before doing any work. Similarly, they should never have conducted a diagnostic test on the tire pressure sensor when we already knew it was faulty. My request was solely to obtain a quote for its replacement. They need to improve how they communicate with their customers. Unfortunately, even though they made things right in the end. The video they sent about the other issue with my car will be repaired at another dealership. More