The sales guy, Pete, was very courteous, responsive and helpful, but didn’t inform me that my credit would be run 7 times when I filled out the application. I would have appreciated it if I was forewarned or if he set expectations of how their dealership ran things.
The finance manager, Dallas, was semi-civil, but in every interaction and communication with him, he spoke to me in a harsh, annoyed tone and manner that made me feel like he did not want to help me or that I was a bother when I asked questions or had a concern. He rushed the conversation, took his time responding back and always seemed grumpy. At first, I thought he was just having a bad day, until every communication after the first one, I realized he’s just not a nice person. I would definitely not work with him in the future or recommend he not work in a customer facing environment.
Lisa, another person in the finance department, was AMAZING! She was quick to respond (both over the phone and via email), kind, explained things clearly, and was such a pleasure doing business with. Chevy AutoNation is lucky to have an associate like Lisa. Because she made me feel like a valued customer, I wouldn’t write-off their business completely. I just would never want to work with Dallas again or recommend that people avoid him altogether.