AutoNation Chevrolet Mesa - Service Center

Service deptartment Got my vehicle fixed very quickly and covered the rental, which is A+ covered the rental, which is A+ More

I purchased my new vehicle (over $75K) on 31 March 2023 from AutoNation Chevrolet Mesa which was a horrible experience in itself (wrote a separate review). Fast forward a week or so later, I started hearin from AutoNation Chevrolet Mesa which was a horrible experience in itself (wrote a separate review). Fast forward a week or so later, I started hearing a knocking sound from the rear suspension of my truck. The sound was loud and appeared while driving over uneven surfaces or at low speeds. I contacted AutoNation Chevrolet Mesa to express my concern and scheduled an appointment to have the vehicle checked. I was assigned Brooklyn as my service advisor and explained the issues to her on the day of the appointment. The vehicle wasn’t able to be serviced same day so I left it with the dealership and was told I should hear something back within 48 hours. 48 hours came and went with no call. I contacted the service department and spoke with Brooklyn Dubuc and she informed me that she was “still waiting to hear back from GM with a solution”. She again affirmed that she would contact me by the end of the day with a progress update. You guess it! That call never came. I eventually received communication from Brooklyn stating that there is a no fix order for my issue and I would have to continue driving my vehicle while it made the obnoxious knocking noise. I was agitated as I could not experience the joys of owning a brand new vehicle. Feeling option less, I continued driving the vehicle for 3 more months until I decided that this is unacceptable. I contacted another Chevrolet dealership and scheduled an appointment. I dropped my vehicle off and received a call within a day and a half explaining they identified the issue and the vehicle will be repaired under warranty. My truck was repaired and returned to me within 3 days and there’s no more knocking noise. I can finally be a proud Chevrolet owner and then I realized how AutoNation Chevrolet Mesa LIED and forced me to drive my truck in its condition. I am absolutely displeased with Brooklyn Dubuc and the dealership she represents. I have had issues with this dealership from the start of our relationship until today. I don’t understand the need to LIE to me and refusing to repair my vehicle. I can’t understand how they’re in business if this is how customers are treated, and if this is not their standard of treatment, why was I selected for disrespect and lies? I hope I never have to do business with this dealership again! More

Great service, always polite and courteous to customers. Great waiting room to relax while waiting for your vehicle. A+++++ Great waiting room to relax while waiting for your vehicle. A+++++ More

Everything was fine with the dealership until I needed service, I brought it in for a radio problem and oil change the car sat for four days they never touched it, I picked it up and brought it back the n service, I brought it in for a radio problem and oil change the car sat for four days they never touched it, I picked it up and brought it back the next week they said it could take a month to take a look at it., to say I’m disappointed would be an understatement. More

Very pleasant and knowledgeable Communicated with me about my cars issues repairs done in a timely manner about my cars issues repairs done in a timely manner More

They have always been a wonderful experience. Easy to schedule appointments, plus they have a texting option to update you as well. Easy to schedule appointments, plus they have a texting option to update you as well. More

Barry Miller was willing to help and get things taken care of. very satisfied with the work they do. care of. very satisfied with the work they do. More

People very knowledgeable and professional. Will return for any services that my Equinox may need in the future. Will return for any services that my Equinox may need in the future. More

Donny was extremely helpful with my AC fix! He was patient with us and my warranty company. I will definitely be back if I need anything else serviced with my 2014 Chevrolet Malibu. He was patient with us and my warranty company. I will definitely be back if I need anything else serviced with my 2014 Chevrolet Malibu. More

Brought my truck in and got it back the next day, they really strive to get you in and out! really strive to get you in and out! More