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AutoNation Chevrolet Mesa - Service Center

Mesa, AZ

4.6
934 Reviews

934 Reviews of AutoNation Chevrolet Mesa - Service Center

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March 27, 2023

I've Been using AutoNation Superstition Mike O'Riley for 7yrs and always satisfied with my service. Great location with quality work. More

by kristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Riley
Mar 31, 2023 -

AutoNation Chevrolet Mesa responded

Hi Kristine, Thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2023

The dealership got my car in promtly and supplied the nice waiting room with TV's and internet. More

by maday55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 28, 2023 -

AutoNation Chevrolet Mesa responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 23, 2023

There is a serious communication issue among the service advisor staff and the customer! After spending $1100 on repairing my truck and asking if all my service request were performed discovered 2 of my req More

by Nancydevore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brookland, Robert and Barry the manager.
Mar 27, 2023 -

AutoNation Chevrolet Mesa responded

Hi Nancydevore, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Mesa take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2824 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 22, 2023

Robert was very helpful and informed myself what car needed, prices and time car would be finished. More

by klsresources
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Adams
Mar 25, 2023 -

AutoNation Chevrolet Mesa responded

Hi, we are glad we could help! Feel free to stop by if you ever need any more help.

Mar 25, 2023 -

klsresources responded

Will do always liked your service department

March 22, 2023

First time I took my car here, service was good ,poor directions on procedure to get your car serviced. More

by Vette
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
device advisor Mike
Mar 25, 2023 -

AutoNation Chevrolet Mesa responded

Hi, we appreciate you taking the time to leave us a response, Vette! If you need more help, our team is available to talk -- safe travels!

March 18, 2023

Service . is slow. It shouldn't take 2-3 hours to change two tires and balance them. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Muccilli
Mar 21, 2023 -

AutoNation Chevrolet Mesa responded

Hi Jerry, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2824 -- we hope to hear from you soon.

March 18, 2023

Very Friendly,efficient and timely! ! I would recommend them to anyone who asked for my opinion!! More

by EL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 21, 2023 -

AutoNation Chevrolet Mesa responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Chevrolet Mesa. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 16, 2023

The Auto Nation in Mesa has customer service a priority. Mike Riley has been my service rep since I’ve had my vehicle new. More

by Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Riley
Mar 19, 2023 -

AutoNation Chevrolet Mesa responded

Hi Monty, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

March 14, 2023

I went in for my 5th annual checkup on a new car I purchased from them. Expressed my concern to service advisor Thomas about passing emissions since my car is now 5 years old. He stated that my car More

by Kathryn K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Muccilli
Mar 17, 2023 -

AutoNation Chevrolet Mesa responded

Hi Kathryn, we are deeply disappointed by your experience at AutoNation Chevrolet Mesa. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2824 -- we hope to hear from you soon.

Mar 24, 2023 -

Kathryn K responded

Tried calling numerous times and no one ever picks up. This happens all the time. So sick of your merry-go-round selections and waiting for an operator to pickup and she never does. This only cements my decision to go elsewhere for my vehicle needs. And to think I could have purchased a Diehard battery somewhere else for less money that I spent here and it would have a 36 month warranty, not a 30 month one. Another thing is that I've only driven 5,000 miles on a new car that I purchased from you, and my A/C has already quit on me. That means only 2,500 miles of potential usage since I only use it in the summertime. No way am I spending $200 to "check" the A/C, then pay $1,600 to repair it. You must be crazy to think I would pay that kind of money for it. No way will I fall for this scam. BTW if my "check engine light" had been on as Thomas indicated as the only way to fail emissions, I would have had the sense to have my car towed and not driven it. Guess Thomas M. thought I was too stupid to know to do that? Thomas also did not inform me that since they changed the battery that I would have to drive an excessive amount of time with 1/4 to 3/4 tank of gas for several days (per "Robert" assistant to "Barry") to reset the computer so that I could pass emissions. Meanwhile, I waited in line at emissions for 1/2 hour only to be turned away because the car was "not ready." Sin of omission. It is definitely time for me to part ways with Auto Nation. If you really "would love to talk to me," someone would have eventually answered the phone, right? Bye, bye. You just lost a customer.

March 13, 2023

They were friendly, quick and helpful. They found a performance issue I did not know I had. This prevented future problems. More

by Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 16, 2023 -

AutoNation Chevrolet Mesa responded

Hi Morris, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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