AutoNation Chevrolet Mesa - Service Center
Mesa, AZ
934 Reviews of AutoNation Chevrolet Mesa - Service Center
There is a serious communication issue among the service advisor staff and the customer! After spending $1100 on repairing my truck and asking if all my service request were performed discovered 2 of my req advisor staff and the customer! After spending $1100 on repairing my truck and asking if all my service request were performed discovered 2 of my requests were never performed. Asked several times for call backs from the service dept asking why…they gave me the Auto Nation shrug. Not complaining the work completed…just not at all pleased with the service department staff…including the manager of the group. Sad. More
I went in for my 5th annual checkup on a new car I purchased from them. Expressed my concern to service advisor Thomas about passing emissions since my car is now 5 years old. He stated that my car purchased from them. Expressed my concern to service advisor Thomas about passing emissions since my car is now 5 years old. He stated that my car will pass "unless your check engine light is on." He asked if my check engine light was on. Excuse me, but I've had cars fail emissions plenty of times, and the check engine light wasn't on. I was waiting in their lounge when he called me on the phone to tell me about needing a new battery. I told him that I already knew that was a possibility. I asked if they were running any battery specials and he said, "there are battery specials, but not for the Chevy Spark." When I needed to check out with him, I showed him the email I received that indicated a $20 off special on ALL batteries. Then he asked me if I wanted the $20 off the oil change or the battery as they were running two specials? What the heck difference does it make? I don't know if Thomas was testy because I am old or a woman. Nice way to treat a repeat customer. He also didn't ask if I wanted to use my Chevrolet Rewards points for this purchase. Time to find a different provider for my vehicle maintenance. Also, both the oil change and the battery cost excessively more than other repair shops. More