AutoNation Chevrolet Mesa - Service Center

Michael is a great service agent and the work was completed very well, I recommend this service department! completed very well, I recommend this service department! More

I recemty had the transmission reaired on my 2014 Malibu by Autonation. The transmisson has been repaired three times since I bought it new. The second time it was repaired by Autonation was only 19000 mile by Autonation. The transmisson has been repaired three times since I bought it new. The second time it was repaired by Autonation was only 19000 miles ago. This third repair cost me $5000+ which I paued out of my pocket. I thought that they should stand by most of the cost but they did not. To make matters worse, I found out that my new GM card points could not be redeemed for the repairs, like the old card I had before Markus of Goldman Sachs took over. I have owned 1955 Chevy, a 1965 Chevy, 1973 Chevy and 1967 Pontiac, a 1975 Buick, a 1980 Pontiac, a 1983 Pontiac, a 1987 Pontiac, a 1994 Buick, a 1997 Pontiac, a 1999 Pontiac, a 2003 Cadillac, a 2011 Chevy, and this 2014 Malibu. Why is General Motors and their dealerships screwing over their loyal customers? No wonder people are buying Toyotas.... More

Took my truck in for routine maintenance. They took care of everything quickly. Mike and the team were great to work with. They took care of everything quickly. Mike and the team were great to work with. More

They are totally backed up in performing warranty car repairs. Substandard management. They need to change their service plan. Instead of making endless appointments and have the owners bring their car repairs. Substandard management. They need to change their service plan. Instead of making endless appointments and have the owners bring their cars in to get repaired and sit in the lot for days, I have a recommendation. Have the management determine how many cars their mechanics can repair in a day. Let's say they can repair 20 cars per day. Now, stop appointments once you have 20. This way the customer is satisfied that their car was repaired instead of waiting for days to get it returned to them. More

Problem from initial purchase. Not impressed with sales or finance department. They rectified that. Leak in tire since day one. Took it in for repair and was told they couldn't rep Not impressed with sales or finance department. They rectified that. Leak in tire since day one. Took it in for repair and was told they couldn't repair it, buy a new one. We went to Discount tire a.d they fixed it. Not impressed with service either. More

Turned my Vette in for a leak at the forward right wheel area. Mr. Riley got back to me in less than 4 hours to inform me that they had discovered the problem but that they would have to order parts and to area. Mr. Riley got back to me in less than 4 hours to inform me that they had discovered the problem but that they would have to order parts and tools for the repair, which would take awhile. He informed me that I could pick up the car and take it home where it would be safe, sound and garaged instead of staying outdoors on the dealership lot for 5-10 days. Excellent handling of my situation and great communication from a very attentive service rep. Hopefully the final repair is managed in the same fashion. More

Did not receive an estimate of cost before service. Service order said I requested an inspection. I did not. There was no estimate of time for the repair. There were no updates during the service until Service order said I requested an inspection. I did not. There was no estimate of time for the repair. There were no updates during the service until I caught my service advisor. This was 4 hours after my service scheduled time of 7:00am. I took the shuttle home and was able to return at 2pm for my car. This was not the fault of Thomas(sevice advisor). The dealer has the service advisors act as cashiers. I made my appointment 2 weeks in advance and took the first time for that day. If I wasn't first for the service I requested, then that should have been stated in the service confirmation. Every good business knows that good customer service is when the estimated time is longer than the actual time, the customer is happy when its done earlier than estimated. Management needs to create service time averages and clearly communicate that information during the service request confirmation. More

They are fast and sufficient with there work I highly recommend to any buyers and services to many people recommend to any buyers and services to many people More

Auto Nation responded quickly to my request and my service rep always answered my call during the process. The repair was done quickly and the service rep checked factory warranty info and found it wa service rep always answered my call during the process. The repair was done quickly and the service rep checked factory warranty info and found it was covered so there was no cost to me. Will return More

Service was slow. Waited 4 hours to put on one tire. Price for tire from parts was a good price Waited 4 hours to put on one tire. Price for tire from parts was a good price More