AutoNation Chevrolet Mesa - Service Center

I took my 2018 Chevrolet Silverado in for a routine oil change. They told me my battery was failing and needed to be replaced at around $250 also they recommended a transmission service because it was at 5 change. They told me my battery was failing and needed to be replaced at around $250 also they recommended a transmission service because it was at 50,000 miles. I called my husband to get the okay from him to have the recommended services and he questioned the battery because it wasn't that old and it should still be under warranty. I called and left a message with the service advisor to have them check to see if the battery is still under warranty. He later called me back and said that it was still under warranty and he went out himself and checked the battery and now it tested fine. He said the technician must have had the tester calibrated for a newer vehicle that has a bigger battery. My issue is if we wouldn't have questioned it they would have just charged me $250 for a battery I didn't need. An expensive mistake. I have to say it made me feel like they were trying to take advantage of me, hopefully it was an honest mistake but now I feel more cautious about taking my truck there. More

It was easy to schedule an oil change online. Drop off was easy, the service time estimate was right on and my truck had a wash completed following the service. Great job Drop off was easy, the service time estimate was right on and my truck had a wash completed following the service. Great job More

Terrific business and very good service advisor, Thomas M. He is the reason I do business here. Everything always goes great and a very trustworthy advisosr. We have been doing business here for 10 year M. He is the reason I do business here. Everything always goes great and a very trustworthy advisosr. We have been doing business here for 10 years and will continue to do so. Thank you Auto Nation and particularly Thomas Mucelli. More

I had an electronic problem that I thought would be hard to find but they found a software update that seems to have fixed the problem. Very impressive. to find but they found a software update that seems to have fixed the problem. Very impressive. More

Thomas was nice to work with and kept us updated on my truck being serviced truck being serviced More

Service Advisor was not transparent, not providing clear estimate on warranty repair (charges) and owner responsibilities. took almost 2 weeks for 1 day work. The repair done correctly from mechanic. estimate on warranty repair (charges) and owner responsibilities. took almost 2 weeks for 1 day work. The repair done correctly from mechanic. More

The service department was very helpful when I was getting my new wheels and tires. I believe it was Mike that helped me and he did a great job. getting my new wheels and tires. I believe it was Mike that helped me and he did a great job. More

Had an appt at 12:00 for an oil change. They told me it would be an hour and a half to two hour wait. At the 2 hour mark they told me it would be another 45 minutes. After 3 hrs for an oi They told me it would be an hour and a half to two hour wait. At the 2 hour mark they told me it would be another 45 minutes. After 3 hrs for an oil change my car was done. No one apologized for the long wait or said anything that I waited 3 hrs for a simple oil change. That I had an appt for. More

Too Slow! Service Advisor was polite and helpful but it shouldn't take 4 hours to get an oil change. After 2 years of slow service, nothing has changed, I' Service Advisor was polite and helpful but it shouldn't take 4 hours to get an oil change. After 2 years of slow service, nothing has changed, I'm going somewhere else. More