AutoNation Chevrolet North Richland Hills

Great customer service and very knowledgable team members. Adriana kept me well informed and provided amazing service during my scheduled maintenance and a recall repair members. Adriana kept me well informed and provided amazing service during my scheduled maintenance and a recall repair More

Gary is my service writer, he takes excellent care of the fleet that I manage. fleet that I manage. More

I had an appointment scheduled to have my truck looked at for a potential problem. I arrived just a little bit earlier than expected, but I was welcomed by the sales advisors. After looking at and resolving for a potential problem. I arrived just a little bit earlier than expected, but I was welcomed by the sales advisors. After looking at and resolving my problems, they made me aware of two newly released recalls. I was offered to get the recalls serviced and given an expected completion time, which of course didn't take as long as I had thought. Great customer service. More

Everyone at this dealership was really kind and helpful. I really loved my service! Having my service done here is always quick and easy. I really loved my service! Having my service done here is always quick and easy. More

Anytime you have to have a car towed to the dealer it's a little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was towing the car, they have to take it to the nearest dealer. This would not have been my choice. Asked my service rep about a loaner car - exact words "No loaners". Went home and checked my warranty and found that a rental was covered since they had no loaner cars. Called the dealer back to just ask which company I should call. Exact words - "I don't know." Called GM customer service and a super nice lady told me to call Enterprise. That's all the info I was asking for! Car was ready for pick up so I asked if the courtesy driver could pick me up. Of course - they don't have a courtesy driver. So I walked to the dealer to get my car. I'd had a prior discussion about leaving the dead battery in the back of my car for me so that I could return it for the warranty. Got home and it's not there. Did they do the job? I think so - it's only been 2 days but car starts so that's a plus. Could they have had better customer service? Absolutely. More

Juan Magana was my salesman. He did a great job getting me in and out without a lot of hassle. Very helpful even after the sale! He did a great job getting me in and out without a lot of hassle. Very helpful even after the sale! More

Tamara was very helpful and gracious as I was making sure they had cars I might want and has followed up to ensure I am happy with my purchase. Jay was very friendly from the start and worked hard to show they had cars I might want and has followed up to ensure I am happy with my purchase. Jay was very friendly from the start and worked hard to show me all the cars I was interested in viewing. He even drove me back out for a second look at the one I chose to make sure it had a feature I wanted. Mike was very thorough and explained all the paperwork in terms I understood. More

The service with this dealership has always been top notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went abov notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went above and beyond keeping us informed on where we were in the line up. He is the true definition of real customer service. We have used the North Richland Hills Chevrolet location numerous times and they do not disappoint! Thank you to the Auto Nation family! Judy & Charles Haws More

The AutoNation service team did an excellent job of addressed our problem and was very informative of future service needs. Overall, a very professional team that I hope to continue doing business wit addressed our problem and was very informative of future service needs. Overall, a very professional team that I hope to continue doing business with. More

We had a very good experience. We left another dealership because we were treated poorly. We had a much better experience at Autonation. Low pressure, willing to work with us and n We left another dealership because we were treated poorly. We had a much better experience at Autonation. Low pressure, willing to work with us and no high pressure to add extras while in the finance department. More