AutoNation Chevrolet North Richland Hills | Page 5

It is a great place to purchase a car, But once you need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the need service, that is another issue. We last purchased two cars from here in 2021 , one of which appears to be a lemon. The vehicle has been in the shop twice since we purchased it in 2021. It is taking longer to get a diagnosis the second rime around. At first they told us the truck was in line to be seen next, however a mnt later and many calls from us trying to get an update we find out it hasn't been seen yet , When we ask why is taking long they say they are short staff. We are the ones who keep calling for updates and every time we do we are told our service advisor is not in and She will have to be the one calling us back with that information .A mnt and half later we call for update and we find out the truck is next in line . When we push the questions in frustration our advisor tells us we are welcome to come grab the truck and take it somewhere else. As they don't know how much longer it will take after they get a diagnosis to Start working on it .On our first issue with this truck we used to get text updates on their tracker system. This time around we have the worst service and communication . They switched our advisor half way in to this from Moses to Hailey. And getting a hold of her has been such a dread , she is never in and takes for ever to return a call. When we call we always get voicemail ( feels as if they have caller Id and they see is us calling ) So we end up calling main line and then switch to service dep and that's how we get to a live person just to tell us She is not in and will have to be the only one to give us an update and for us to wait for her call next day. If you come here be aware that you will Not have a quick turnaround time. We don't expect fast service we are aware that they are short on mechanics and if we rush them they WILL make a mistake. But we however do expect mini updates via txt system .Our truck has been in the shop for two mts now and still no diagnosis (to be able to qualify for a rental )This situation is so unfortunate as we have bought five vehicles from here an we were looking forward to purchasing our las two kids vehicles here as well. The only one time they have service my car in a decent time it was when first purchased (under warranty and it was a 3 hour wait on oil change with an appointment ) More

This is our 5th buy from this dealership, such a great place to buy a vehicle. place to buy a vehicle. More

Hi, I've been to a few Chevy places to get my Tahoe serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day serviced. I can truly say that this has been a wonderful experience. I got my tires rotated, oil changed, and state inspection done on Veterans Day. I had a great conversation with the service tech that checked me in, Steven and the service manager Brad walked me back to the waiting area which had a great assortment of hot and cold drinks. I didn't feel like a number, it felt like family. I'll be going back there for all of my service needs from now on. Thank you, Steven and Brad!!! More

MD and Miguel were great to negotiate and work with on my transaction. Highly recommend giving them a call transaction. Highly recommend giving them a call More

Finance Person was excellent best one yet. Salesman was very nice. I have tried to make a deal with AutoNation for many years and could never get a deal done because they are unwilling to wor Salesman was very nice. I have tried to make a deal with AutoNation for many years and could never get a deal done because they are unwilling to work with buyers. Honestly only made the deal because someone else was willing to put money down on the vehicle. I ended up getting a truck from another dealer because they made me feel good about the deal only taking off $500 off to make me feel good about the purchase. I wasn’t asking for much but a dealer just willing to do a little something for a customer goes a very long way. AutoNation will not budge or work with customers at all. More

Very helpful and fast was not waiting very long for my car to get serviced. car to get serviced. More

Malik was very helpful, and made our car buying experience very easy and stress free. experience very easy and stress free. More

Everyone was kind and professional. The location is very convenient and waiting area is comfortable. The location is very convenient and waiting area is comfortable. More

Had my Mother in laws 2023 Chevy Equinox towed in at first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finall first the response was great. Then that’s when it downhill I called and left several messages with service advisor named KYLE. No response and finally got a text stating no issues found. Long story short I picked the vehicle up today 10/08/2024 around 1:00 pm and headed back home guess what same thing happens to the car again I barely made it to another Chevy dealership where they will get our service. We have bought many cars from Autonation brand by far this is the worst service department. More

Excellent service. The staff were very helpful. Quick turnaround time. Will definitely return for further service. The staff were very helpful. Quick turnaround time. Will definitely return for further service. More