AutoNation Chevrolet North Richland Hills

Repairs Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery Had my vehicle towed there cuz it wouldn't start 3 days ago. Brad called to give me estimate of 780.00 for diagnostic, corroded cable and new battery plus labor. I said wow that's expensive and he said replacing corroded battery cable is labor intensive then quickly said we'll get it done asap. I called back in 10 min to tell him not to replace cable. His reply was, I'll run to shop and tell them but it may already be done ! So much for labor intensive !! He gave me senior discount of $67.00. total bill $701.41. coworker said he could've changed battery and cable for $115.00. I was charged $400. In labor with senior discount ! Never again !!! More

SERVICE EXPERIENCE WAS TERRIBLE NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICL NO COMMUNICATION, NO FOLLOW UP, ADVISOR WENT DAYS WITHOUT RETURNING MESSAGES. HIS MESSAGES BACK WERE VERY CURT BORDERLING ON COMPLETE RUDENESS. VEHICLE WAS THERE FOR WEEKS WITH US BEING LEFT IN THE DARK MOST DAYS AS TO WHAT WAS GOING ON. THEN SERVICES PERFORMED THAT WERE SPECFICIALLY TOLD NOT TO BE DONE. I TRIED THIS PLACE A FEW YEARS AGO AND HAD A BAD EXPERIENCE THEN SAW THAT THEY RECENTLY GOT NEW ADVISORS SO WE TRIED THEM AGAIN. HORRIBLE JUST LIKE BEFORE. ILL GO TO GRAPEVINE FROM NOW ON FOR SERVICES. More

Vehicle Service Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return t Great Staff!! very Professional !!!! Mr Morrison goes out of his way to please his customers. Vehicle was finished as promised. I will gladly return to get my vehicle serviced again. More

Purchased 3 vehicles Myself my wife and our son purchased 2 new and 1 used vehicle from AutoNation Chevrolet North Richland Hills around end of January Based on the Servic Myself my wife and our son purchased 2 new and 1 used vehicle from AutoNation Chevrolet North Richland Hills around end of January Based on the Service we received from Jeannie Conlon & Miguel Oporoza I would highly recommend this dealership to anyone there willingness to help there knologe of the vehicles was impeccable you will not be disappointed More

They are Swindlers I feel this case is a criminal case as well as civil case. I don’t have fifty thousand dollars to pay a lawyer two hundred fifty dollars an hour to su I feel this case is a criminal case as well as civil case. I don’t have fifty thousand dollars to pay a lawyer two hundred fifty dollars an hour to sue AutoNation Chevrolet, North Richland Hills. I need help on these issues. The Better Business Bureau closed my case unfairly and prematurely. The Better Business Bureau rules favor the vender in this case. I want my case reopened. Since the time they closed my case I found more issues with the truck that AutoNation Chevrolet North Richland Hills Texas lied about. They closed my case unfairly because they said I would not take my truck back to AutoNation to let them look at it. A man takes a gun into a bank, robes the bank, runs out and gets caught on the sidewalk by the police. The man takes the money back into the bank, gives it back, says he’s sorry and goes free. No If you get caught robing the bank you don’t get to go free if you return the money, you get arrested, convicted and sent to prison because you committed the offense of robbing the bank. 1. The truck I bought from AutoNation was supposed to be a new truck service loner with 2901 miles on it. At the 3300 mile point I found the rear tiers had thirty percent tire ware. You don’t get thirty percent tire ware in thirty three hundred miles. This means AutoNation knowingly, willingly and intentionally, lied about how and how much the truck was used. AutoNation committed an offense against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. This dealer must reimburse me for my loses and be punished. You can fix a broken wheel bearing but you can’t undo an offense. The standard procedure for looking for odometer fraud is to submit the VIN number of the vehicle to the Department of Motor Vehicles and they will pull up the service record which you can look at to find any inconsistency’s with the records and the reading on the odometer. In this case AutoNation owned the vehicle, they could have used and loaned the vehicle extensively, turned back the miles and then did the service work and turned the service record into the state. Odometer fraud is a criminal offense. 2. AutoNation told me the truck had a sprayed in bead liner. I have found out the so called bead liner is not a sprayed in bead liner but it’s a thin coat of textured black paint. AutoNation blatantly lied about the bead liner. Auto Nation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 3. AutoNation Chevrolet told me the truck I bought had navigation. I said I wasn’t planning to use OnStar and asked them if the navigation would work with or without OnStar and they said yes it would. I couldn’t get navigation working so I called the one eight hundred number on the My Chevy App and they looked up the VIN number and replied a week later telling me the truck doesn’t have navigation at all. AutoNation knowingly, willingly and intentionally lied to me, telling me the truck had navigation when it does not. This is an offense that AutoNation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 4. On the truck I bought, after I signed the deal including accessories AutoNation installed a set of substandard, poor quality, cheap running boards that vibrate and make noise. AutoNation knew the running boards were substandard, poor quality, cheap running boards when they installed the substandard, poor quality cheap running boards. This is an offense that AutoNation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 5. During the negotiation AutoNation raised the MSRP. This is against GM rules and it is illegal. AutoNation knowingly, willingly intentionally lied to me in writing, on paper about the MSRP. This is an offense Auto Nation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain. 6. At the end of the negotiation AutoNation did not give me the original window sticker. This is against GM Rules and is illegal. This is offense that Auto nation committed against me to swindle me out of my money for their gain. No I am not obligated to take my truck back to a dishonest dealer who has committed six offenses against me. AutoNation knowingly, willingly and intentionally committed this offense against me to swindle me out of my money for their gain More

Great Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. Got my car in and out quick. Kept me in the loop as to what was going on in the process. Fabulous service. Very happy with the way I was treated. More

Poor Experience Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. T Some tech destroyed my cabin air filter taking it out to check it then they said it was already like that and wanted to charge me $79 for a new one. They did the last PM maintenance on my car it wasn't like that then. After I got home I saw my dash board and glove box area was filthy with greasy hand and finger prints. Steering wheel the same way. I had to clean up their mess. More

Think before you buy I called the service department and was put on hold for 10 minutes, I hung up and called back thinking maybe they forgot I was on hold......... Well t I called the service department and was put on hold for 10 minutes, I hung up and called back thinking maybe they forgot I was on hold......... Well thus began the endless cycle with the automated system where I would select the service department and it would ring and cycle me back through to the list of selections. I did this about 6 times until I finally elected to speak to someone else who quickly answered my one question and I was on my way. OOOOO don't let me forget about the ever present 2 hour wait time for an oil change. I experience this on a regular basis with the dealership. I'm exhausted with it and I definitely will reconsider where I purchase next time. More

Worst experience I've ever head servicing my car, They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appoi They kept my car for 7 days, I needed an oil change and a recall to replace a sensor a 90 minutes job. Calls takes forever to be answered, their appointments are a joke and a waste of your time, it doesn't work. Don't expect a courtesy car, I borrowed a friend car to commute to work for the whole week. Very bad management, the person in charge of my car Steven did what he could and was very nice but when he addresses issues to management he comes back empty handed. Story short, the tech responsible for servicing my car was sick, after 7 days I picked up my car without having it fixed, took it to classic Chevrolet in Grapevine, job was done in no time, great service, great communication. This could have been solved in a very simple way, bad management made it so complicated. More

"Wonderful Experience 2017"-Zack The experience at Autonation Chevrolet was great. MD took care of me and Dark in finance great team to work with, would recommend to anyone. The experience at Autonation Chevrolet was great. MD took care of me and Dark in finance great team to work with, would recommend to anyone. More