AutoNation Chevrolet North Richland Hills - Service Center

Anytime you have to have a car towed to the dealer it's a little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was little nerve wracking. Some of the same words said in a little more empathetic manner would have been nice. Unfortunately, since GM Road Assist was towing the car, they have to take it to the nearest dealer. This would not have been my choice. Asked my service rep about a loaner car - exact words "No loaners". Went home and checked my warranty and found that a rental was covered since they had no loaner cars. Called the dealer back to just ask which company I should call. Exact words - "I don't know." Called GM customer service and a super nice lady told me to call Enterprise. That's all the info I was asking for! Car was ready for pick up so I asked if the courtesy driver could pick me up. Of course - they don't have a courtesy driver. So I walked to the dealer to get my car. I'd had a prior discussion about leaving the dead battery in the back of my car for me so that I could return it for the warranty. Got home and it's not there. Did they do the job? I think so - it's only been 2 days but car starts so that's a plus. Could they have had better customer service? Absolutely. More

The service with this dealership has always been top notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went abov notch. This last trip to them was for a new transmission. We were told up front what to expect on time as they were very busy. Chris Medina went above and beyond keeping us informed on where we were in the line up. He is the true definition of real customer service. We have used the North Richland Hills Chevrolet location numerous times and they do not disappoint! Thank you to the Auto Nation family! Judy & Charles Haws More

The AutoNation service team did an excellent job of addressed our problem and was very informative of future service needs. Overall, a very professional team that I hope to continue doing business wit addressed our problem and was very informative of future service needs. Overall, a very professional team that I hope to continue doing business with. More

Fast and great service, would highly recommend getting any service work done at Autonation Chevrolet with Daniel Hall! any service work done at Autonation Chevrolet with Daniel Hall! More

So far, I have been very pleased with this dealership. The service appears to be good. However, during the last visit the service sticker that shows the return date and mileage was not placed on the wind The service appears to be good. However, during the last visit the service sticker that shows the return date and mileage was not placed on the windshield correctly and fell on the floor of my truck. The truck was washed and clean really good when I returned it for cleaning the next day. More

Victoria was very nice to me. She was very helpful and I liked her patients She was very helpful and I liked her patients More

My Chevy was purchased here in 2018 and has been serviced here since day then! The service center has several representatives to assist. I’m able to schedule my appointment online or drive-in for routine mai here since day then! The service center has several representatives to assist. I’m able to schedule my appointment online or drive-in for routine maintenance. The shuttle service will be missed so I’ll have to plan accordingly. More

Excellent service every time! They are always fast and courteous….over the top courteous. I’ve owned Porsches, and Range Rovers for more than a decade and this service tops them They are always fast and courteous….over the top courteous. I’ve owned Porsches, and Range Rovers for more than a decade and this service tops them all. More

I can't give high enough kudos to Daniel in the Service Department for his professionalism and personal care of my vehicle. He did an outstanding job communicating the exact care needed to get my Traverse Department for his professionalism and personal care of my vehicle. He did an outstanding job communicating the exact care needed to get my Traverse back to 100% operation. It took just a few minutes to put me in a loaner vehicle while the work was done. This is the place to go if you need work done on your vehicle. More

They give me a good serves and they update about everything they are nice people everything they are nice people More