AutoNation Chevrolet North Richland Hills - Service Center

This is my second review for this company. Reluctantly I keep going back for scheduled maintenance on my vehicle that I purchased here. I spoke with Chris over the phone about my tires and war Reluctantly I keep going back for scheduled maintenance on my vehicle that I purchased here. I spoke with Chris over the phone about my tires and warranty and was told I would have to come in with the vehicle in order to review the the tires for the warranty. On arrival another employee checked me in and informed me that I did not have the warranty and could check prices on tires to purchase at my own expense. I asked if sh was positive about the warranty and she confirmed no warranty. Needless to say that I will not purchase anything else from the dealership nor will I ever refer family/friends. I am positive as a first time new car owner this was the worst experience with a purchase that I've ever had. More

The service center has been great so far. I have visited twice and they were courteous but speedy. I have visited twice and they were courteous but speedy. More

David was awesome at getting my car in and out for my oil change. He was courteous and asked all the questions that pertained to me. Fast and courteous service is always appreciated. change. He was courteous and asked all the questions that pertained to me. Fast and courteous service is always appreciated. More

Went in for a mechanical service everyone was very attentive and professional was walked through any work needed and any delay times ahead of time. attentive and professional was walked through any work needed and any delay times ahead of time. More

Great job getting the repair itself done quickly. I’m no longer having any issues at all! I’m no longer having any issues at all! More

They got the job done in a quick manner, which I appreciate. But the environment is not kid friendly. From a guy in the waiting area cussing and yelling on the phone to the sales reps talking about appreciate. But the environment is not kid friendly. From a guy in the waiting area cussing and yelling on the phone to the sales reps talking about how hot a mechanic was on a scale of 1-10, I felt uncomfortable. More

Great customer service…love taking my SUV to this location! Thanks for all you do! location! Thanks for all you do! More

Very polite staff. I appreciate the cleanliness of my Buick Encore when I pick it up. Thank you. I appreciate the cleanliness of my Buick Encore when I pick it up. Thank you. More

I made an appointment and received confirmation through email 3 times and text 1. When I got there I was told I didn’t have an appointment. My name was pulled up and I was shown on the tablet I don’t have email 3 times and text 1. When I got there I was told I didn’t have an appointment. My name was pulled up and I was shown on the tablet I don’t have an appointment. I was told I must have picked a different location. When I pulled up all the confirmations to show the attendant she said yeah that’s us but we didn’t receive it. I showed her emails I received from Charles Lankford and she said they don’t have a Charles Lankford. I’m not sure who Charles Lankford is but he has sent me confirmation emails since I purchased the truck. It just seemed funny to me that when I got there and didn’t have an appointment it was my fault. I was told it must be the computers but I am not sure how I received so many confirmations. Anyway I got my oil changed and tires rotated. I left the vehicle and came back to pick it up. When I picked up my truck it took a long amount of time to check out, again because of the computers. If the computer system is what is causing inconvenience to your customers then get them fixed. As a long time customer if I pull up and say I have an appointment it’s because I have an appointment. More

Great service, they greet you with a friendly smile, they are fast and everyone is professional. are fast and everyone is professional. More