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AutoNation Chevrolet North Richland Hills - Service Center
North Richland Hills, TX
606 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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606 Reviews of AutoNation Chevrolet North Richland Hills - Service Center
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November 14, 2022
About 45 days ago I was driving on a highway when all of my electronics shut off. The engine kept running but all screens, gauges, etc. turned entirely off. They did turn back on after a few minutes, but wh my electronics shut off. The engine kept running but all screens, gauges, etc. turned entirely off. They did turn back on after a few minutes, but when I reached my destination and tried to park... the engine shut off and I had to put in back into "park" and restart the vehicle. I was able to pull forward, out of the roadway, and had to pray that I could get the vehicle back to the dealership later that day. Although I made it to AutoNation, the vehicle continued sputter when I tried to park the vehicle. I was told that the issue was a battery cable. $1,800 and 3 weeks later I got my vehicle back.... Last week I was driving on 820, ironically about 2 miles from AutoNation, and suddenly all of my electronics shut off. This time I could smell smoke, the A/C shut off and the power steering was dead. Everything electric or electronic was dead! No gauges, no steering, no window control, no A/C... just a burning smell and holding on for dear life. I limped it back to AutoNation since it was the closest option that I felt I might be able to safely get to. Here is where I believe that AutoNation sets itself apart from their competition... After plugging in their "fault indicator" device they argued that these peculiar situations were completely unrelated to each other. This time I needed a new alternator and some temperature gauge that had burned out, which was related to the a/c system failure? These repairs ran around $1,400 setting my total to $3,200 in the past 5-6 weeks. I find it difficult to buy the story that I have the statistically worst odds in the world... with a vehicle that happened to have nearly identical failures, happening within weeks apart, and that they are totally unrelated and isolated circumstances. They even asked me to give them a 5 star review... that was icing on the cake. I have a 2015 Suburban LTZ which I bought from AutoNation Chevrolet in North Richland Hills. Here is a condensed list of the issues that I have had with this vehicle: 1) Complete replacement of the Magnetic Air Ride system (must be replaced in pairs) 2) Complete replacement of the Steering Column after it started clicking when you turn the wheel... and it currently has the same issue again! 3) Replacement of the back gate (lift door) as it had stopped working 4) Complete replacement of the Magnetic Air Ride system (AGAIN!!) Although I have had this vehicle for 7 years and 130,000 miles... I have no faith that this vehicle will suddenly change from a lemon to trusted mode of transportation. I have even less faith in AutoNation Chevrolet to take care of their customers. We are now at the point of needing to find a replacement of this vehicle. Luckily for me... AutoNation is willing to help me by offering to give me the Costco Discount on a new vehicle because I am a Costco Member... I find it odd that the only sliver of customer service I can get for my troubles is from Costco! More
by LH 271
Employees Worked With
Rich
November 14, 2022
Andrew was very thorough with his explanation about what was done to my car when I brought it in for service. I had to wait longer than usual, but he kept me informed about what was going on. was done to my car when I brought it in for service. I had to wait longer than usual, but he kept me informed about what was going on. More
by kewilson@charter.net
Employees Worked With
Andrew
November 11, 2022
Support is great plus service on time, but one thing I hate is scheduled before you can go sometime emergencies oil change needed still they can’t help. Is very bad. I keep going back there because of Dan hate is scheduled before you can go sometime emergencies oil change needed still they can’t help. Is very bad. I keep going back there because of Daniel great service he provided to me anytime I visited there. If it wasn’t him I will stop going there long time since some of the don’t like color people with my last five month ago experience I had with one of them. More
by augustine2022
Employees Worked With
Daniel
November 10, 2022
Best Service Department I have ever known. They exceed my expectations. The Service Department is excellent with thecare of my car and treat it as it is their own. The gentlemen are always pr They exceed my expectations. The Service Department is excellent with thecare of my car and treat it as it is their own. The gentlemen are always professional, friendly, and trustworthy. I never worry as they are consistent with the best and necessary work on my car. Most people assume, as did I, that the dealership’s prices are always higher, as did I, but they’re not. I am very grateful for this Dealership’s Service Department. More
by lhamby
Employees Worked With
Nathaniel, Mr Garren
November 10, 2022
The Dealership is great. Very friendly and helpful staff. Your Service Dept is efficient. Gets repairs done in a timely manner. Very friendly and helpful staff. Your Service Dept is efficient. Gets repairs done in a timely manner. More
by precious4241
Employees Worked With
Tamara Hitt followed up with me after car was finished. Daniel in service was great about getting me in and my car done. He also followed up.
November 07, 2022
The staff I interacted with were very professional, polite & caring to my specific situation, especially an employee named Austin. I was most grateful & appreciatIve as he went out of his way to loan m polite & caring to my specific situation, especially an employee named Austin. I was most grateful & appreciatIve as he went out of his way to loan me a car from their inventory while mine was being assessed & worked on. More
by musicalfrogs52
Employees Worked With
Austin, Sandra & I think the general mgr.
November 07, 2022
Austin was very friendly and kept us informed regarding the repair of our vehicle. We will recommend any service at this dealership to our friends and family. the repair of our vehicle. We will recommend any service at this dealership to our friends and family. More
by boyd45
Employees Worked With
Austin Forsythe
