AutoNation Chevrolet North - Service Center

Horrible, lack of communication, Amador lacks customer service at any aspect. Never responded to any of our phone calls. We had to always call back and left on hold for 10- 15 min and then get disconnect service at any aspect. Never responded to any of our phone calls. We had to always call back and left on hold for 10- 15 min and then get disconnect and have to call back again. The vehicle sat for 2 weeks and the service department they did not even know it was there on the lot. They wanted me to diagnosis the problem with the vehicle (mind you had to speak to 2 people to make this happen) had beg them. One the "service people can you tell me what's wrong, we stated was an engine problem, he said do you know exactly", even before a mechanic looked at it. We are not mechanics and is that not what they do there? We told send to the mechanic and have see what engine problems there are we had to argue with him to even have the mechanic look the vehicle. He than agreed and the mechanic found service lights on the dash and asked us what we would like to do. We said go ahead and trouble shoot the problem and let us know the cost of repairs as we need the service vehicle back asap. The finally figured out the engine need to be replaced. Now 2 1/2 months later after numerous phone calls they said the engine was on back order. I spoke to Amador on 1/17/22 he was still checking the status and he would call us back (that never happens). After calling Amador back he did not have a date for the engine at that time we decided, to have another company take care of the engine replacement. We asked what the cost was for troubleshooting. and Amador said it was $199. We then sent a tow truck to pick up the vehicle and the would not release it. I called Amador back to find out why they would not release the vehicle, he said the engine is now on it way to the dealership and when you cancel you would have to pay a 35% restocking fee (mind you earlier he said there was no date for delivery). Amador said we had to pay that 35% restocking fee for the engine, since now it is on it's way. We stated we would not be paying the 35% restocking fee for the engine and let us speak to a manager, next thing we knew we transferred to a someone else and we left a message. Once again we had to call Amador back to find out what was going on with vehicle. Amador said he transferred us to a parts manager. We explained once again we would not be paying for the restocking of the engine, then Amador said " we found another vehicle that can use that engine" and you do not have to pay the 35% restocking fee. Work experience, NOT ONE SOUL bothered to call me back. More

It was an incredibly easy experience and I was impressed by how quickly I was in and out of there. My car was still clean on the inside and I appreciated that they genuinely cared about my car by how quickly I was in and out of there. My car was still clean on the inside and I appreciated that they genuinely cared about my car More

I live in Aurora Colorado and travel to 7320 Broadway just to get good service. The people are very nice and have a calm spirit and the waiting area is clean and very nice to look at. just to get good service. The people are very nice and have a calm spirit and the waiting area is clean and very nice to look at. More

Without an appointment we showed up on a Saturday. They took our Equinox right in. Called us about an hour later saying it was done. We were so surprised and pleased. It was a job well done. took our Equinox right in. Called us about an hour later saying it was done. We were so surprised and pleased. It was a job well done. More

Worst service department EVER!! Let our car sit for weeks waiting for part to come. Once part came, Ben Herrera said “it shows it was delivered but we can’t find it” I asked him if he was going to call to lo waiting for part to come. Once part came, Ben Herrera said “it shows it was delivered but we can’t find it” I asked him if he was going to call to locate part with tracking number, he had the nerve to say “that’s not my job”. Not sure what is his job other then making me do the leg work to find this part. Worst customer service and lack of any type of empathy. Clearly didn’t care if we had our car or not. Place is a joke More

Over the moon happy, they stepped in and fixed another dealers mistake & saved my cylinder head form needing to be replaced. dealers mistake & saved my cylinder head form needing to be replaced. More

Great service department! Always honest and up front. In and out same day. Aaron seems to be on top of his crew at all times. and out same day. Aaron seems to be on top of his crew at all times. More

Overall experience was good. Tyler was there to answer all my questions and to get things done that needed to be addressed. The car could have been a little cleaner. 😊 Thank you! all my questions and to get things done that needed to be addressed. The car could have been a little cleaner. 😊 Thank you! More

Ashleigh White is awesome! I always try to request her as my service advisor. She is always very friendly and she provides good customer service! my service advisor. She is always very friendly and she provides good customer service! More