AutoNation Chevrolet North - Service Center

Great OverAll experiences at this dealership, from scheduling a service, communication on work being done to your vehicle. Work done in a timely manner and quality of work is great. I give a lot of Th scheduling a service, communication on work being done to your vehicle. Work done in a timely manner and quality of work is great. I give a lot of Thanks to Marco Gonzalez. He's always keeping me informed on the progress of work being gone. His customer service is great. Thank you. More

Great service! ! Vehicle was done when promised and repairs were explained in a manner we could understand. We'll be back for our next maintenance visit. ! Vehicle was done when promised and repairs were explained in a manner we could understand. We'll be back for our next maintenance visit. More

We took our 2010 enclave to them to get the air conditioning fixed and the timing chains replaced due to milage when we got it back the factory Amp was shorted out so they charged us for a new one conditioning fixed and the timing chains replaced due to milage when we got it back the factory Amp was shorted out so they charged us for a new one then a week later the fuse box shorted out and they charged use for a new one a week after that the engine blew up and they said it had nothing to do with what they did we had no electrical issues and no engine issues when we took it to them we had bought a brand new ac delco battery for $380 when we got the car back it had a fvp after market battery in it so the on top of destroying the car the stole the brand new battery out of it in total we paid them just over $7700 to destroy our car the car belongs to my girlfriend who is handicapped and they just flat out took advantage of her and ripped her off I do not recommend anyone give these people your business. More

This is an update to my original reply. At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking wit At the request of the owner I contacted the general manager after my email went without response. There was a general lack of concern in speaking with the GM. Even after reviewing the email while on the phone with me, he seemed to only address the failure of the repair on my most recent service. In regards to the remainder of the issues I have had over the past year with the vehicle, he simply stated that they would need to look at the vehicle (it’s scheduled for 11/1). He also stated that it seemed like I had a lot of warranty work covered which may or may not have been equal to the cost of the warranty (I am one year into a 3 years parts/labor warranty w/unlimited miles) which I am trying to get refunded. This also does not include the cost ($6k) of the transmission I had to replace out of pocket due to a warranty claim denial. Buyers be vary wary of this location as there is a significant lack of concern for the quality of the used vehicles being sold. Though the owners reply on this review gave me hope, I believe it to be inauthentic and an attempt to cover up a series of bad reviews. I will update again after my truck has been reviewed on 11/1…hopefully with a more positive response Original Reply: I bought a used vehicle from this location exactly one year ago and I couldn’t be more disappointed with the purchase. To start, it has been in the repair shop more than I have been able to drive it. The last repair was estimated to be a 10-day turnaround from diagnosis - I received it back after two months. Right after getting it back, I took it to the local mechanic and found out the transmission had failed at 112k miles. When submitting the claim through the extended warranty (which was highly recommended I purchased) I was told it was denied due to the fact it had a lift on it (installed at time of purchase). After speaking with the finance department, I was told the warranty should not have been sold to me as it didn’t cover anything due to the lift kit being on it. So, just after a year of having the vehicle I now have to pay $6k to put a new transmission into the truck. To make matters worse, the repair that it was taken in for (oil pan leak, engine coolant line leak) was not repaired. It now has to go back into this location to repair the original problem after it has been returned back from my mechanic who is working on the transmission repair. I have purchased 2 vehicles from AutoNation in the last year and can say that this location has significant issues with their used vehicles most of which I believe are due to improper treatment of the service department. The service manager as well as the technician who were working on my original claim left in the middle of my repair and was rushed through as a result. More

WESTMINSTER Completely out of contact w scheduling office in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. in Texas. Mixed up my appointment at least twice. Finally Did major 1/2 job but neglected last part: park light fix. More

The employees were friendly. The dealership was very clean. My oil change only took an hour. The dealership was very clean. My oil change only took an hour. More

I would have chosen ZERO stars or negative 5stars if i could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and neve could!!!!WORST EXPERIENCE EVER!!!! Took the truck to the mechanic shop 12/2022 they didnt even look at it until 1/25/23. I called every week and never was given an update. Staff changes every two weeks! Was given the poor excuse that they didn't have a tranny jack to fix the warranty transmission issues. Then they couldn't find the truck for months. called the shop every week to get the answer of they dont have the tool to fix the truck. Finally get an updatge in August. NOW there is a check engine light that wasnt there when it was taken in!!! how did a PARKED truck get a service engine light when it was parked for over 8 months!! then didnt even fix what they said they would fix!! I'd probably get better and faster service from the mom and pop shop down the street!! THIS PLACE IS A RIPP OFF!!!!!! NOTHING BUT CROOKS!!! More

THE, Service Department is actually very good but the phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to h phone system for Autonation is pathetic which is definitely not the fault of the people working there. They did not come up with the genius idea to have an answering service deal with phone calls from another state absolutely pathetic but they got my truck fixed in a very timely manner. Everything seems to be really good, so I had to give him at least a four couldn’t give him a five because of the phone More

Can't get parts for new vehicle. Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to Can't ever reach anyone. Had vehicle for almost a month, and never touched it. I would not take vehicle here for service, nor would I ever look to buy a Chevrolet again. Experience with Ram and Ford are 100% better. More

Service department is nice but way too backed up and too long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins long for a mf oil change. Sales is ok when u talk to the younger people who have patience. Money hungry gremlins More