AutoNation Chevrolet Spokane Valley

Fast courteous service, was in and out faster than I expected. Had I known it would be that quick I would have waited! expected. Had I known it would be that quick I would have waited! More

I can only comment on my experience with 3rd party warranty service. It took 2 weeks just to get an authorization for service. Keep in mind I bought this warranty from the dealership. I also have rent warranty service. It took 2 weeks just to get an authorization for service. Keep in mind I bought this warranty from the dealership. I also have rental car as part of my warranty, but they only authorized 2 days worth. Again, two weeks after I dropped off my car. They did good work once the part arrived but it was poor communication throughout. The service manager was very helpful though in addressing the tech, so I would give them another chance. More

Competent, friendly folks doing a great job in crazy times. They keep me appraised of progress and don’t over-promise. Keep up the good work and I’ll keep returning. times. They keep me appraised of progress and don’t over-promise. Keep up the good work and I’ll keep returning. More

I rarely leave reviews, especially if they are negative, but feel sharing my experience at AutoNation Chevrolet will hopefully help someone not be taken advantage of. I did give Devin, AutoNation Chevrolet but feel sharing my experience at AutoNation Chevrolet will hopefully help someone not be taken advantage of. I did give Devin, AutoNation Chevrolet General Manager, opportunities to correct a wrong but the statement repeated about my experience with the dealership was ‘All I can do is take this situation as a learning experience”. Unfortunately when this happens at an established dealership, all involved are well past “the learning experience stage” and most likely use this type of deception on a regular basis. We purchased a truck on a Saturday but had an issue with a feature and felt it was never explained properly. We decided to go back to the dealership and purchased a truck with the features we wanted. Everything went great but 7 days after the purchase our salesman called asking us to call coke, the finance guy. I told Andrea, our salesman, Cole should be calling me, not me him. I did end up calling Cole and was asked if I received his email about a financial issue and told him no. He proceeded to tell me the financing had an issue but he did find us financing but at 1.5% more and for months. He said the original bank would have financed but they wanted $4000 down. He assumed we would just come in and sign the new contract because as he said “ What is $40 extra dollars a month”? At that time he should have advised us of our options, I.e. bring the truck back and get our trade and any monies we put down. I did go in and told them we were not paying a penny more, especially since they tried to deceive us, Yo-yo financing anf bushing. I left with our truck and went to another dealership in Idaho, where we purchased the truck we wanted. We had privacy tint put on the truck we took back and was told they would not reimburse us for the $160 we spent. Devin, AutoNation Chevrolet general manager, would not return multiple emails we sent. Our issue is the dealership was okay with us paying an additional $4000 and more months but when they were confronted chose the easy route out. I hope this helps someone in the future. More

Very thankful for new management and employees which made my service much better than the last. Their customer service and keeping me updated on my vehicle was so much better this time and so much appreciat my service much better than the last. Their customer service and keeping me updated on my vehicle was so much better this time and so much appreciated. More

Once Again From start to finish <~~~> I made an Appointment and they fit me in within a week. I was Greeted and the process started and I waited for my Oil change and the Job was finished withi Appointment and they fit me in within a week. I was Greeted and the process started and I waited for my Oil change and the Job was finished within a hour as Promised!!!!!! More

Been doing business with Bill Noble for 8 years. I have bought over 9 vehicles from him. Best service, hands down I have bought over 9 vehicles from him. Best service, hands down More

Kevin is always very thorough. They only do what ask for without trying too hard to “upscale” me. They only do what ask for without trying too hard to “upscale” me. More

Great service! Mitch was super helpful and so personable. Good experience over all. Would recommend! Mitch was super helpful and so personable. Good experience over all. Would recommend! More

Had oil change don't have fifteen words to put on here do will be will be More