AutoNation Chevrolet Spokane Valley

Honest feedback. Service Advisor, Bill Krizan, was very helpful and quick to respond to questions in person and with follow-up phone calls. Excellent service overal Service Advisor, Bill Krizan, was very helpful and quick to respond to questions in person and with follow-up phone calls. Excellent service overall. More

You guys are doing great and there’s no words to thank for your service but thank you for your service for your service but thank you for your service More

Online schedule system is a mess. I called and explained my problem. I was given a appointment time of 3 pm. When I arrived the service coordinator said he could not deal with my I called and explained my problem. I was given a appointment time of 3 pm. When I arrived the service coordinator said he could not deal with my issue at 3 in the afternoon. I asked why I was scheduled then. He said its because a "vegas" company does their scheduling. Not, "im so sorry we waisted your time ". But...its someone else's fault. ( The scheduling service we use) All done with mickey mouse outfits. More

Auto Nation is our number 1 place to go for service on our new Trax (purchased at Auto Nation). our new Trax (purchased at Auto Nation). More

I spoke with Chad about a Warranty issue and an appointment and repair were taken care of within days! The communication kept me informed from start to finish! NICE JOB!!!!!!! appointment and repair were taken care of within days! The communication kept me informed from start to finish! NICE JOB!!!!!!! More

Despite having an appointment, a simple battery replacement took over two hours to complete. After waiting 90 minutes without any updates, I had to approach the service representative myself to inq replacement took over two hours to complete. After waiting 90 minutes without any updates, I had to approach the service representative myself to inquire about the delay. She checked with the shop and informed me that the battery they had installed was defective and needed to be replaced with one from the warehouse—an understandable issue. However, what was disappointing was the complete lack of proactive communication. I shouldn’t have had to ask what was happening. As my first experience with AutoNation, this left a poor impression, and I will not be returning. More

They were able to get me in right away. There was great communication throughout the service. There was great communication throughout the service. More

The service itself was a 5-star. David, though, frequently makes it a punishing experience, telling me I did it wrong. He has told me to call him directly to make appointments becaus David, though, frequently makes it a punishing experience, telling me I did it wrong. He has told me to call him directly to make appointments because the website is ineffective. I did this time, got no answer, left a message, gave up and made an appointment on-line. I arrived and he indicated the appointment was for the Impala I traded in to AutoNation for my truck. My on-line appointment was for the truck. He said his assistant called me but I didn't call back (call went to my call filter, I guess??). When my truck service was done, he notified me and said it was "for the right vehicle." I am not a stupid person, and I don't appreciate the sarcasm. I did not make AutoNation's decision to use the website for scheduling. AlI I can say is that coming in there is going to be a punishing experience, and I have another appointment coming up which I'm dreading...this has happened to me several time. More

This is an excellent place to take my Chevrolet for service.. they are efficient and are able to get my vehicle repairs done in a timely schedule. They have the best quality techs service.. they are efficient and are able to get my vehicle repairs done in a timely schedule. They have the best quality techs More

Great service - friendly, knowledgeable and helpful reps - will definitely be going back again and again! - will definitely be going back again and again! More