AutoNation Chevrolet Valencia

Alexis Steele was the primary sales associate who assisted me, and Michael Sellheim helped answer questions and also assisted in the lease of my new 2023 Chevrolet Silverado 1500 LT Trail Boss. I ca assisted me, and Michael Sellheim helped answer questions and also assisted in the lease of my new 2023 Chevrolet Silverado 1500 LT Trail Boss. I cannot be more please with the entire process from beginning to end. Oh, and by the way, I received a follow up email from Alexis today asking how it's going, and to connect with her if I have any questions about my vehicle that were left unanswered. Also, a shout out to the finance manager, Jennifer, for expediting the paperwork and getting me on the road as quickly as possible. Overall, it was an outstanding experience and I will back. Thank you! More

Good communication with Casey helped narrowing down the problem and lead to a good solution. problem and lead to a good solution. More

Good and quick service. Like that they don't always try to up sale their services and throughly go through what was done. Like that they don't always try to up sale their services and throughly go through what was done. More

Car running great now. However, it took 3 days and better, more pro-active communication would have been greatly appreciated. However, it took 3 days and better, more pro-active communication would have been greatly appreciated. More

Love they fact they go above and beyond to try to satisfy customer needs and what they are looking for had a very pleasant experience with the dealer and would recommend to anyone looking to buy a car in the customer needs and what they are looking for had a very pleasant experience with the dealer and would recommend to anyone looking to buy a car in these challenging times they will absolutely help you reach your goal. More

The best experience ever, my tesla is the best deal in AutoNation Chevrolet Valencia. Is the best Dealer ✅ AutoNation Chevrolet Valencia. Is the best Dealer ✅ More

Well took my car in for a service, 4 miles on the way home my tire pressure sender comes on I turn around and go back the the dealership and they tell me I need to deal with it else where instead of look home my tire pressure sender comes on I turn around and go back the the dealership and they tell me I need to deal with it else where instead of looking into the matter for me. As if they didn’t want to deal with it since they already got what they wanted from me. More

Very nice facilities seems like that might be understaffed as far as being able to get questions answered in the service department. understaffed as far as being able to get questions answered in the service department. More

BLUF: Vehicle description and images on multiple advertised website incorrect. No resolution to solve discrepancy or offer to make it right. Refused to put Advertised Rims back on the Truck. advertised website incorrect. No resolution to solve discrepancy or offer to make it right. Refused to put Advertised Rims back on the Truck. After 3 days of calls and texts to confirm condition of the truck and features were accurate. I drove 2+ Hours to purchase the Truck. I arrived to a truck that had a completely different Rims/Tires package. Spoke with Sales Manager and she said they could not put the original advertised rims (20” All Black Rims) back on the vehicle and that the vehicle had to be sold with the 22” Rims/Tires package. The Rims don’t go with the Off-road Z71 Package in my opinion. I even offered to pay for the “upgraded” rims if she “downgraded” them back to the off-road 20” All Black Rims pictured in the advertisements. The sales manager stated that the only person who could authorized the Rims/Tires swap was the general manager and he could not be bothered on a Sunday with this problem. I argued he would be happy to sell a truck that had been on the lot for 100 Days. I was given the email address of the General Manager and my tank of gas was filled up. I unexpected gesture, I’d still have just like to have bough the Truck as advertised and I am still searching for a Truck. When I got home I emailed the General Manager Mr. Charles Coia and he replied with a short email offering no resolution but to say sorry for not updating the pics. My expectation was possible a resolution and attempts to make a sale. The email was short and to the point. Even had an offer or resolution been proposed, I am not sure I would have given it much though as the whole experienced was not great. Update: the Truck images are finally updated and the truck is still not sold 112 Days on the market. More

Very nice people they got the job done friendly staff nice inventory thanks guys appreciate you guys. nice inventory thanks guys appreciate you guys. More