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AutoNation Chevrolet Valencia
Valencia, CA
925 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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925 Reviews of AutoNation Chevrolet Valencia
November 13, 2026
Joe is amazing. My car came out great, he was quick to serve us as customers, and that's all we can really ask for. I admire his hustle especially when we can see ho My car came out great, he was quick to serve us as customers, and that's all we can really ask for. I admire his hustle especially when we can see how busy the place is. That's my guy! You have an ACE in your deck with him. Thanks again for fixing my brakes, Joe! More
by therubinos2025
Employees Worked With
Joe
October 14, 2026
If you like horrific customer service and having an immense amount of time wasted, then this is your ideal dealership. We were sold a used car that had not been properly inspected, repaired and had num immense amount of time wasted, then this is your ideal dealership. We were sold a used car that had not been properly inspected, repaired and had numerous safety issues. When we returned the car within the 90 warranty window, then the xxxx started with this horrible corporation!!! The initially service person we dealt with was professional and polite & we were in return. We get stuff happens however, this place tried to project their issues onto to us like it was our fault that they were so incompetent. WRONG!!!!!!! Beyond the first services advisor that we dealt with, (she disappeared the last several weeks) everyone else was rude, inept, incompetent, unprofessional and ignorant including the service manager, Ariana. It seemed impossible to determine when the repairs would be done, yet at any other dealer service department this would have taken two weeks or less. This took well over two months, riddled with horrific communication and misinformation. No one knew what was going on with the repairs, nor when it be done but we were told "next Friday" consistently, which was a lie!! At one point, they told us they had no idea where the car was at and we were getting ready to call the police to report it stolen. Once the car was finally ready, over two months later, the service manager, Ariana, claimed she paid for our repairs out of her own pocket, which is the most preposterous and ignorant deal anyone should agree to, IF it is even true. There were zero apologies and only bitterness from Ariana who lacks professionalism, and any ounce of customer service skills. Not at any time did she apologize for the massive inconvenience, the fact the car was not properly prepared for selling and the outrageous amount of time they had the car in the service department. She seems better suited work in a prison so she can continue to abuse people, rather than any customer service position!!! THE WORST EXPERIENCE at dealership EVER!!!!! More
by LBKrules
Employees Worked With
Ariana
September 09, 2026
Well I bought a used Tahoe from Chevy Valencia two months ago and I was told the brake pads were changed out and brand new. My car info showed differently saying I only had 37 percent in back brakes and 53 o ago and I was told the brake pads were changed out and brand new. My car info showed differently saying I only had 37 percent in back brakes and 53 on front. When reversing the car would squeak. I let Chevy know the next day I took the car home. Chevy said the service department guaranteed the brakes were changed. So I let 2 months go by to see if it changed since the brakes were new. It didn’t. I took it back to service department and they send me a quote for 1000.00 to put in new brakes and fix the rotors. I was so upset I reached out to sales manager Mike T who was a complete jerk. i finally got in touch with the GM who stated they would fix it. My car was there all day and I even had to wait 45 minutes since they didn’t approve the charges until late afternoon . I wasn’t happy at all. More
by Lindsay.gordon98
Employees Worked With
Mike T
September 03, 2026
The dealership was very nice. It was clean and everyone friendly. They have a good variety of vehicles and I found a truck that I was looking for. It was clean and everyone friendly. They have a good variety of vehicles and I found a truck that I was looking for. More
by Ben Bertoldo
Employees Worked With
Treaver
August 30, 2026
Took my truck in for transmission leak and when return after 22 days the engine splash shield was in the back of truck and never install after being removed. To make matters worst after finding the shield after 22 days the engine splash shield was in the back of truck and never install after being removed. To make matters worst after finding the shield in the back of my truck my husband open the hood and the truck had no coolant. I drove it from the dealership repair shop to my house no knowing it had no coolant. Also, my car was dirty inside and out. It seems the windows where left down while at the shop and there was a fire near by and it had ashes inside my car. More
by Maria Gutierrez
Employees Worked With
Dane Jensen,Ariana Mercado and Michael Gade
August 19, 2026
The dealership staff were outstanding in their business acumen and extremely helpful. Their follow up day to day was excellent. I would strongly recommend this dealership to anyone looking for an auto. acumen and extremely helpful. Their follow up day to day was excellent. I would strongly recommend this dealership to anyone looking for an auto. More
by Bashenfelter
Employees Worked With
Rahime, Mike and Steve
August 18, 2026
This dealership refused to repair a manufacturing defect that seems to be a problem with all corvette 3LT's. The leather on the dashboard shrinks away and bubbles, conveniently after the warranty expires. $ that seems to be a problem with all corvette 3LT's. The leather on the dashboard shrinks away and bubbles, conveniently after the warranty expires. $6,000 to replace the dashboard. Also the communication is very poor. Good luck getting someone to call you back. This is my third corvette from this dealer and they don't seem to care about their customers. More
by randy.musicmixer
Employees Worked With
Mike Gade, Alejandro
August 13, 2026
Not a good experience! It took way too long to complete the paperwork. Arrived at 2;30 and drove out 9:30pm . We were already pre approved and had the title to my trade in. It took way too long to complete the paperwork. Arrived at 2;30 and drove out 9:30pm . We were already pre approved and had the title to my trade in. More
by Liz Fuentes
Employees Worked With
Treavor , Sofia and one other person in finance
