AutoNation Chevrolet Valencia

Very nice facilities seems like that might be understaffed as far as being able to get questions answered in the service department. understaffed as far as being able to get questions answered in the service department. More

BLUF: Vehicle description and images on multiple advertised website incorrect. No resolution to solve discrepancy or offer to make it right. Refused to put Advertised Rims back on the Truck. advertised website incorrect. No resolution to solve discrepancy or offer to make it right. Refused to put Advertised Rims back on the Truck. After 3 days of calls and texts to confirm condition of the truck and features were accurate. I drove 2+ Hours to purchase the Truck. I arrived to a truck that had a completely different Rims/Tires package. Spoke with Sales Manager and she said they could not put the original advertised rims (20” All Black Rims) back on the vehicle and that the vehicle had to be sold with the 22” Rims/Tires package. The Rims don’t go with the Off-road Z71 Package in my opinion. I even offered to pay for the “upgraded” rims if she “downgraded” them back to the off-road 20” All Black Rims pictured in the advertisements. The sales manager stated that the only person who could authorized the Rims/Tires swap was the general manager and he could not be bothered on a Sunday with this problem. I argued he would be happy to sell a truck that had been on the lot for 100 Days. I was given the email address of the General Manager and my tank of gas was filled up. I unexpected gesture, I’d still have just like to have bough the Truck as advertised and I am still searching for a Truck. When I got home I emailed the General Manager Mr. Charles Coia and he replied with a short email offering no resolution but to say sorry for not updating the pics. My expectation was possible a resolution and attempts to make a sale. The email was short and to the point. Even had an offer or resolution been proposed, I am not sure I would have given it much though as the whole experienced was not great. Update: the Truck images are finally updated and the truck is still not sold 112 Days on the market. More

Very nice people they got the job done friendly staff nice inventory thanks guys appreciate you guys. nice inventory thanks guys appreciate you guys. More

Was very helpful and very profesional and will recommend this Valencia Chevy dealer to anyone this Valencia Chevy dealer to anyone More

This was our first time going here for service, but it was easy in and out, and Jerry Hicks was great! was easy in and out, and Jerry Hicks was great! More

My service advisor was out sick on the day I had my appointment and had to work with the service manager, but Lorenzo called me the next morning and took over, made sure my truck issues were taken care appointment and had to work with the service manager, but Lorenzo called me the next morning and took over, made sure my truck issues were taken care of promptly and professionally!! Thanks Lorenzo More

I brought my 1500 Silverado in due to a loud sound that would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisti would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisting me, but the tech could not duplicate the issue, so I wad pretty much out of luck. I couldn’t believe I was going to be stuck with this problem having a truck still under warranty with only 14,000 miles on it. I spoke with the service manager, Rick Clark, and showed him the video. He knew exactly what the problem was and coordinated with his techs to resolve the issue. Rick Clark exemplified true customer service, and went out of his way to make sure the problem was resolved. This situation went from me writing/filing complaints about Chevy, to me being a happy satisfied customer and writing this review. Thanks Rick!! More

Worst experience ever,service department was horrible and full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to voicemail. More

Your service advisor Steve Johnson was very helpful. He helped me even though he is not the assigned advisor for me because the other advisor was very busy at that time. He was very professional and cou He helped me even though he is not the assigned advisor for me because the other advisor was very busy at that time. He was very professional and courteus.He sent me a voicemail that the parts needed is not available and will call when it will be ready. More

The manager was great. service exalant .both werr clear on what was needed . All work was don to perfection. service exalant .both werr clear on what was needed . All work was don to perfection. More