AutoNation Chevrolet Valencia

My service advisor, Jerry, is the best. He actually went back to the mechanics to make sure what they the work they were recommending was needed. He always takes care of his clients. He actually went back to the mechanics to make sure what they the work they were recommending was needed. He always takes care of his clients. More

The service department has always helped me out when I most needed it. Including getting me in for service before I had to take a long trip. I appreciate the way things were handled. most needed it. Including getting me in for service before I had to take a long trip. I appreciate the way things were handled. More

I brought in my 2020 BOLT EV for the recalled battery replacement as well as service. When I made an appointment, I was told it would take all day. I planned my day to be in the area for a day, but when replacement as well as service. When I made an appointment, I was told it would take all day. I planned my day to be in the area for a day, but when I got there, I was told it would take 1.5 to 2 days to complete the job. Also, when the service person called to let me know the car was ready for pick-up, I asked if the battery was fully charged so I can plan ahead in case I need to make a stop to charge (as I am 1-hour away from home on an uphill road). He didn't know and he didn't call me back though he said he would check and get back to me. (The battery was fully charged, though) More

The service department will say whatever they need to say to get your business. Service advisor told me a day to fix my truck, said he’d call by the end of the day, then never called me. Went in to check on to get your business. Service advisor told me a day to fix my truck, said he’d call by the end of the day, then never called me. Went in to check on it, and another service advisor totally blew me off and ignored me. The next day I told them to give me back my truck. The same thing happened to me in 2013 with Chevy. Thought they might have fixed their BS, but it’s all the same. Just like before, I will be taking my business to GMC, where customer service really does exist. Chevy will never receive my business again. More

I purchased my Volt here in 2016. It doesn't require much maintenance but when it does I call Steve Johnson, my service advisor at Chevrolet Valencia. Without fail Steve gets my vehic It doesn't require much maintenance but when it does I call Steve Johnson, my service advisor at Chevrolet Valencia. Without fail Steve gets my vehicle in and out with as little hassle as possible. He's upfront, honest, and communicative. I'm a bit old school and still believe a person's firm handshake and word mean something. Steve provides both. Everyone else, from the cashier to the shuttle driver, have always been professional and courteous. And with 110,000 miles on my Volt it is still going strong. More

The recent work performed was done quickly and the people with whom I interacted with were great especially my Service Advisor Steve Johnson. with whom I interacted with were great especially my Service Advisor Steve Johnson. More

My first experience at this dealership wasn’t great; however, working with Lorenzo for my last service really turned that around. He was very approachable, was transparent/honest about was needed, and f however, working with Lorenzo for my last service really turned that around. He was very approachable, was transparent/honest about was needed, and focused on what mattered for getting my car repaired. I will return to work with him again. More

Aaron from Valencia was amazing and helped me get my Tahoe. She spent well over 5 hours with me. I will go back to him for sure in the future. Tahoe. She spent well over 5 hours with me. I will go back to him for sure in the future. More

The coustumer service is always great always helpfule and great service they try to help and comunication is always there they send tex to confirm appt and when you get there they are friendly and great service they try to help and comunication is always there they send tex to confirm appt and when you get there they are friendly More

Checked in with Dante who addressed all my concerns at check in. Great guy! My car was ready before I knew it. As I checked out I got an alert of the mechanic’s recommendations. Pretty cool feature. Frien check in. Great guy! My car was ready before I knew it. As I checked out I got an alert of the mechanic’s recommendations. Pretty cool feature. Friendly staff walking around as well. More