AutoNation Chevrolet Valencia

I should have listened to all the other negative reviews about the service department. Took my car in for a recall fix. Took the car in at 7am and was told it would be done around 11am. It wasn't. I was the about the service department. Took my car in for a recall fix. Took the car in at 7am and was told it would be done around 11am. It wasn't. I was then told they were "letting it sit in the sun to warm up" so the piece they needed to remove would come off without breaking. Total BS but they hadn't fixed my car so I let it go. I took my car in early because I had to work later. I was told 11am. Then 1pm. Then nothing. Finally at 3:30pm I just went to get my car, repaired or not. The service advisor was very cordial except for the bs about the sun. So I'm adding a star for that. I didn't get my car until 4:00pm. From 7am to 4pm for a wiper recall I was told by the dealer would take about an hour. I'll just take my car to a dealer in the valley if dealer service is needed again. More

Michelle more Lopez did a great job. The overall time to complete the transaction was quite long. The overall time to complete the transaction was quite long. More

Bad communication between the sales and service department led to an overall poor experience. I went in to buy out my lease. The sales person Matt Arias and the Finance guy (Gabe) did a great job. department led to an overall poor experience. I went in to buy out my lease. The sales person Matt Arias and the Finance guy (Gabe) did a great job. My purchase was after 3pm and the service department had closed so they advised me to come in the next day to complete a routine inspection. There was never a mention of making an appointment, just coming in before 5pm. I took a long lunch (from work) to head down and complete the inspection on my own time. When I arrived, the service department left me standing with my wife for about 10 minutes until a young tech came over and asked if he could help us. We explained our situation and he walked inside to check the appointment schedule. Once he saw we were not on the schedule he walked away and went to sit down with another customer. We were left standing for another 5 minutes in the office. I had to go and flag down another tech who asked if we had an appointment. I advised that tech (again) that we were never instructed to make one and he said that although our inspection was a routine thing 15-20 mins long everyone was on lunch and it would take at least 1.5 hours. Being off work and not wanting to have to come back and miss more time, I decided to stay and wait it out. The tech rolled his eyes and asked who told me to come back without an appointment. Once I let him know it was Gabe he said that he hasn't been here long and doesn't have much experience and that the maintenance department actually closes more Iike 2pm. The tech was a nice enough guy but at this point I am missing work in order to complete an inspection that is routinely done as a courtesy at the time of purchase. I also have previously enjoyed a car wash, oil maintenance and all the little things that occur when you buy the car outright from other dealerships. The sale went well, but the overall experience was ruined after the sale was completed because of poor communication between front office and maintenance. More

I have leased and serviced 5 vehicles here and have always had a great experience. The service at times like a little longer than I would like, but the advisors are always upfront and offer alternate t always had a great experience. The service at times like a little longer than I would like, but the advisors are always upfront and offer alternate transportation. More

Very poor customer service, 8 days for a quote and 17 days for the fix days for the fix More

Sharon was great! Sharon was very friendly and helpful during the buy and after. She was very pleasant to work with and knew her job and the different options there w Sharon was very friendly and helpful during the buy and after. She was very pleasant to work with and knew her job and the different options there were to make sure that we got what we wanted. More

5 star for Jerry but unhappy with the policy of not having courtesy car. My knee was in a cast and think management should consider my situation with common sense. Plus I came from Tehachapi for the re having courtesy car. My knee was in a cast and think management should consider my situation with common sense. Plus I came from Tehachapi for the repair. I use to live in Valencia and purchase at least 3 cars from this dealership. More

They seem Very unorganized and seem like there always in a hurry I spoke to 3 different advisors, when I picked up my vehicle no one was going to explain what was done as far as repairs. a hurry I spoke to 3 different advisors, when I picked up my vehicle no one was going to explain what was done as far as repairs. More

Casey was a great help. Great job on the vehicle and your professional crew team Great job on the vehicle and your professional crew team More

This dealer had very good costumer service and was very attentive to any needs. They also were very quick to handle any situation. attentive to any needs. They also were very quick to handle any situation. More