AutoNation Chevrolet Valencia

It was pleasure working with Mr. Clark and the great service he provide it. Thank you! Clark and the great service he provide it. Thank you! More

I came to the dealership looking for a 4wd truck. Me and my family had left another dealership due to the unprofessional way we felt we were being treated that day. The salesman John Munoz approache Me and my family had left another dealership due to the unprofessional way we felt we were being treated that day. The salesman John Munoz approached me very professionally and welcomed me and my family to the dealership. I told him what I was looking for and he did not hesitate to find me the truck I wanted. John treated me very professional and answered all of my questions. I appreciate the way John and the rest of the staff I encountered treated me and my family and would recommend anyone looking for a vehicle go and see John. More

Was very attentive to the concerns I had with the vehicle and kept me up to date on progress and kept me up to date on progress More

I had an amazing experience as I liked the car but it was the sales rep Robert and his teammate Roy that got me to buy the car. Their honesty, friendly attitude and customer relations skills was a big part the sales rep Robert and his teammate Roy that got me to buy the car. Their honesty, friendly attitude and customer relations skills was a big part of buying the vehicle. There was no sales pressure and I was able to test drive the car more than once before I purchased it. My son, wife and the entire family was involved in my decision to buy the 2014 BMW 428i convertible. I’ve already started recommending people to Autonation Chevy as I know that they will be taken care of. I also received great customer service when I brought the car back in for minor details. Thank you Robert, Roy and Autonation as you guys are more about the mission of helping people than the commission. More

It was wonderful how Ray Eloy Garcia treated me so perfect he ordered the part and notified me when it came in called me and he scheduled me to come in and put the part in and I was on my way great se perfect he ordered the part and notified me when it came in called me and he scheduled me to come in and put the part in and I was on my way great service and very professional he is great at his job More

I have observed a large communication break down at this location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day before the appointment I would have shown up and then they would have discovered they weren't ready to do the work. Yesterday I arrived to have my Catalytic converter installed. The man said, 'is the part here?' I said 'they called me.' He said, 'oh they usually call me. But I am glad they called someone.' This struck me as odd. He knew I was coming, how did he need know about the details of the job? Anyway, Everyone was very kind. They gave me a ride to a local business to wait while the work was done. I left my car and 3 hours later I got a call saying the people who ordered the part forgot to order a gasket that gets installed with the converter. So no work got done. How was this not discovered BEFORE I came for my appointment? They assign someone to the job the day you make an appointment and I wonder what their job really is, for I had an appointment based on getting a call that the parts were in. Yet not ALL the required parts apparently. Again, communication break down. I was a half mile a way around the corner from the dealer at a fedex kinkos. It took the courtesy shuttle over an hour to come get me. I walked back to the dealer. They couldn't send a ride a half mile around the corner? Customer service ball dropping. If I had a customer waiting after no work got done in a scheduled appointment making them happy would be a priority. Waiting an hour when I was around the corner felt ridiculous. I left out of sorts and frustrated and wonder what they do when things go down like this. Do they even review it and look to see what didn't work? I have compassion and patience and understand things happen but my overall and nearly every interaction has been bumpy at best and this adds up to poor impressions and me not wanting to do business there. More

Excellent customer service, very friendly and helpful. I would highly recommend anyone who is looking to buy a vehicle to go to AutoNation in Valencia. I would highly recommend anyone who is looking to buy a vehicle to go to AutoNation in Valencia. More

The have a excellent team of professional, reliable service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. More

Steve Johnson has been my service representative for years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. More

All companies are are as good as their employees. My service rep, Jordan was excellent, and he represents your company very well. My service rep, Jordan was excellent, and he represents your company very well. More