AutoNation Chevrolet Valencia

I work in a service oriented business, and that gives me a different point of view when it comes to the value of "People don't care how much you know, until they know how much you care". Mike Gade is an exa a different point of view when it comes to the value of "People don't care how much you know, until they know how much you care". Mike Gade is an example of "caring". He kept me informed at all times and never did I once feel pressured or in the dark. I cannot thank him enough for making this a wonderful experience. This dealership displays integrity, knowledge and respect. Thank you Mike and Power Chevy. You Rock!! More

Very helpful, knowledgeable, and personable salesperson. The dealership showroom is very neat and clean and the selection of models at the dealership is very extensive. If they don't have the model you wan The dealership showroom is very neat and clean and the selection of models at the dealership is very extensive. If they don't have the model you want in stock, they will make every attempt to get it for you. More

We check internet car is available we drove all the way 60mils and waited 3 and half hour, did paper work and they send car to detail wash after 3 hours came and told we have only one key and no manuals an 60mils and waited 3 and half hour, did paper work and they send car to detail wash after 3 hours came and told we have only one key and no manuals and take the car as it is, it was 2010 BMW and has only 7k miles, how come customer take car without manuals and key ? and I have sign the paper as I taken all ? very very bad experiance More

I am completely satisfied with the workmanship and service provided at this dealer ship. Jesse and Chuck always greet me on a first name basis. The technicians Hector and Carlos always get the work do service provided at this dealer ship. Jesse and Chuck always greet me on a first name basis. The technicians Hector and Carlos always get the work done with out fail the first time. My son inlaw and neighbor have been patronizing this dealer ship for years and now I have become a loyal customer. More

Jesse Colon is a great service advisor! Servicing my Jesse Colon is a great service advisor! Servicing my autos have always a positive experience! This dealership provides courteous servicing and they Jesse Colon is a great service advisor! Servicing my autos have always a positive experience! This dealership provides courteous servicing and they go out of their way to satisfy all my automotive needs! I have never had nothing less than excellent and reliable results. All my expectations are met immediately. More

I came in complaining about my cars side curtain airbags deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple da deploying after hitting onto dirt and that my seatbelts were no longer functional. They told me several times to keep driving the car for a couple days when service opened on monday. Then i asked to speak with a manager or owner and the guy nearly laughed. He said to call customer service so i asked for the number. He said "It's in the owners manual" so i said do you have it off hand? n he goes "It's in the owners manual" I said could you just get it for me? and he goes "It's in the owners manual." They were very unwilling to help me and didnt take me seriously. I spoke to the general manager who said I didn't need the side airbags anyways! How dumb can you be? So i left a negative review and they refused to work on my car bc of it. If i opened a chevy dealer, I'd try and make that customer as happy as possible. Not shoe him away and be spiteful like a little kid. More

I had such an awesome experience at Power Chevy! Everyone there was so nice and best of all.. I did not feel pressured at all by Mike. He was very understanding that this was my first car and basic Everyone there was so nice and best of all.. I did not feel pressured at all by Mike. He was very understanding that this was my first car and basically "held my hand" through the entire process. He got me a great deal for a nice and reliable car so I couldnt have asked for more! I have since then used their service station for all of my oil changes, and other odds and ends stuff, and they too are so well accommodating. Any chance I can get to refer a person to buy a car it is always to Mike. I didnt work with anyone else so I am always sure to throw his name out there; as he makes it a comfortable, enjoyable, and memorable experience. Thank You for all your help Mike (and power chevy!) More

I came to check out the new camaro ss and compare it to the 5.0 mustang and srt8 challenger. After one sales person went to get the key, a different sales person came out to show me the car. I told the sal the 5.0 mustang and srt8 challenger. After one sales person went to get the key, a different sales person came out to show me the car. I told the sales person that I am comparing the 3 vehicles and intend to buy within a month. After inspecting the car interior, I asked to take it for a test drive and was completely surprised when the sales guy told me "NO, COME BACK IN A MONTH WHEN YOU WILL BUY IT". He then proceeded to close the car and walk away from me. I walked back in and asked to talk to his manager and then he told me "THERE'S NO NEED FOR THAT, I CAN LET YOU TEST OUT A USED MODEL". I cannot believe how I was treated and will never buy, nor suggest to anyone to buy, from this dealership. I am still in disbelief in the rude and ignorant way I was treated at this dealership by this sales person. More

Service department is more interested in selling expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What a rip off. The service department and in particular Ken seem more interested in making sales than providing a service to the customer. I want someone who is focused on the problem on my car not making a commission. I told Ken that I did not trust him anymore than a used car salesman. On my way out while paying for the bill I noticed a sign in the wall that said “we want to be sure your experience is satisfactory” or something to that effect. I wonder what happened to that motto in the service force. In 1964 General Motors sold 64% of all cars in the USA. Now it is less than 17%. My GTO is a great car, with comparable quality to any car in its class. Now I can understand why their market share has slipped. More