AutoNation Chevrolet Valencia - Service Center

I bought a new Equinox last year. This was my first service done on it under a service contract. I was treated very kindly by Steve! He filled out all the paper work and my requested service and help service done on it under a service contract. I was treated very kindly by Steve! He filled out all the paper work and my requested service and helped me through the process. It was an oil change and general service. I was surprised upon returning they even washed my car! I will be doing my car services here in the future. Great start! More

I'm a little concern about the write up milages, and milages on pick-up. Left my vehicle for a period of (4) days concerning excessive white smoke at times. I was told that my car was checked to incl milages on pick-up. Left my vehicle for a period of (4) days concerning excessive white smoke at times. I was told that my car was checked to include road testing, but milages did not show that driving was done - (only 2 miles) difference! More

The entire process from appointment to vehicle pick up was outstanding. I was kept informed and they sent me a payment link so I wouldn't have to go to the Cashier when I arrived. Awesome Service Departme was outstanding. I was kept informed and they sent me a payment link so I wouldn't have to go to the Cashier when I arrived. Awesome Service Department!! More

From my AWESOME Service Advisor, Jerry Hicks to the cashier and the shuttle driver the customer service that I receive is ALWAYS above and beyond, very professional and friendly. No matter what I take cashier and the shuttle driver the customer service that I receive is ALWAYS above and beyond, very professional and friendly. No matter what I take my car in for care is always given and appreciated. Thank you!! More

The worst customer service I have ever experienced. Would call for updates and was told they would get back to me and wouldn't get a call back until after I would call 2 or 3 more times. call for updates and was told they would get back to me and wouldn't get a call back until after I would call 2 or 3 more times. More

Richard in service dept. was amazing and very helpful! He was able to answer all my questions and make the process less stressful. was able to answer all my questions and make the process less stressful. More

Went in for an oil change and tire rotation. I was able to get the day and time I wanted and the job was done on time as promised. to get the day and time I wanted and the job was done on time as promised. More

I appreciate the dealership, the members of the service department are great. Everyone speaks and are helpful and takes the time to answer questions. department are great. Everyone speaks and are helpful and takes the time to answer questions. More

Very professional. Jerry took care of my car quickly and continued to keep me updated. Very satisfied continued to keep me updated. Very satisfied More

The service on my car took way too long. I had 2 recalls on my vehicle. Understandably, the parts took longer to arrive due to the pandemic. However, getting my car serviced took 2 days longer than expect on my vehicle. Understandably, the parts took longer to arrive due to the pandemic. However, getting my car serviced took 2 days longer than expected. Not all of the parts needed were apparently available. Then the service technician working on my vehicle got injured. And to top it all off, they didn't properly align my exhaust and now I have to go back again for them to see if it's within spec. More