Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Chevrolet Valencia - Service Center
Valencia, CA
521 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
521 Reviews of AutoNation Chevrolet Valencia - Service Center
Sort by
April 01, 2010
Service department is more interested in selling expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What expensive services rather than take care of the problem I went in for. Then they over charged $185 for a simple adjustment of the hood bracket. What a rip off. The service department and in particular Ken seem more interested in making sales than providing a service to the customer. I want someone who is focused on the problem on my car not making a commission. I told Ken that I did not trust him anymore than a used car salesman. On my way out while paying for the bill I noticed a sign in the wall that said “we want to be sure your experience is satisfactory” or something to that effect. I wonder what happened to that motto in the service force. In 1964 General Motors sold 64% of all cars in the USA. Now it is less than 17%. My GTO is a great car, with comparable quality to any car in its class. Now I can understand why their market share has slipped. More
by gbasile
Employees Worked With
Ken Moore and Henry
